Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dakota Williams

Viper,KY

Summary

I am currently a Sr. QA Admin for Fedex Ground with an extensive background in ensuring compliance with company policies and regulations. I have a strong focus on accountability and achieving results. Dependable, adaptable, and skilled in identifying issues as well as correcting them. I am also very dedicated to coming to work everyday.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Quality Assurance Administrator

Fedex Ground
11.2021 - Current
  • Scheduling time sensitive pickup and delivery stops on manifest.
  • Ensuring every customer's satisfaction is met by delivering the purple promise.
  • Contacting recipients in reguards to pakages that have incorrect or invalid addresses.
  • Coding, collecting, and sorting pakges that are left behind for any reason after the sort has ended.
  • Report repeated issues to supervisors, collaborating to identify issue roots and rectify problems.
  • Train and guide new staff on quality assurance procedures and customer service.

Customer Service Representative

SYKES
08.2019 - 10.2021
  • Resolved customer inquiries efficiently through active listening and troubleshooting techniques.
  • Managed high-volume call traffic, ensuring timely response to customer needs and concerns.
  • Collaborated with cross-functional teams to streamline processes and enhance customer service.
  • Trained new team members on best practices for customer interaction, case documentation, and system navigation for Intuit Turbo Tax (Seasonal Leadership Role)

Gas Station Clerk

Boone Ledge Mini Mart
10.2019 - 06.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of store area to enhance customer experience.
  • Monitored fuel inventory levels to ensure timely deliveries and stock availability.
  • Assisted in training new employees on company policies, procedures, and customer service.

Stocker/Cashier

Save-A-Lot
11.2016 - 08.2019
  • Organized stock shelves to ensure product accessibility and visibility.
  • Maintained communication with supervisors regarding stock levels and upcoming promotions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Trained new staff on operational procedures and customer service standards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Perry County Central Highschool
Hazard, KY
06-2019

Skills

  • Problem solving
  • Organization
  • Attention to detail
  • Communication
  • Customer service

Certification

  • Hazmat Acceptance Certification
  • Tugger Certification

Timeline

Sr Quality Assurance Administrator

Fedex Ground
11.2021 - Current

Gas Station Clerk

Boone Ledge Mini Mart
10.2019 - 06.2020

Customer Service Representative

SYKES
08.2019 - 10.2021

Stocker/Cashier

Save-A-Lot
11.2016 - 08.2019

High School Diploma -

Perry County Central Highschool

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