Dakota Williams
Viper,KY
Summary
I am currently a Sr. QA Admin for Fedex Ground with an extensive background in ensuring compliance with company policies and regulations. I have a strong focus on accountability and achieving results. Dependable, adaptable, and skilled in identifying issues as well as correcting them. I am also very dedicated to coming to work everyday.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Quality Assurance Administrator
Fedex Ground
Chavies, KY
11.2021 - Current
- Scheduling time sensitive pickup and delivery stops on manifest.
- Ensuring every customer's satisfaction is met by delivering the purple promise.
- Contacting recipients in reguards to pakages that have incorrect or invalid addresses.
- Coding, collecting, and sorting pakges that are left behind for any reason after the sort has ended.
- Report repeated issues to supervisors, collaborating to identify issue roots and rectify problems.
- Train and guide new staff on quality assurance procedures and customer service.
Customer Service Representative
SYKES
Hazard, KY
08.2019 - 10.2021
- Resolved customer inquiries efficiently through active listening and troubleshooting techniques.
- Managed high-volume call traffic, ensuring timely response to customer needs and concerns.
- Collaborated with cross-functional teams to streamline processes and enhance customer service.
- Trained new team members on best practices for customer interaction, case documentation, and system navigation for Intuit Turbo Tax (Seasonal Leadership Role)
Gas Station Clerk
Boone Ledge Mini Mart
Hazard, KY
10.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of store area to enhance customer experience.
- Monitored fuel inventory levels to ensure timely deliveries and stock availability.
- Assisted in training new employees on company policies, procedures, and customer service.
Stocker/Cashier
Save-A-Lot
Hazard, KY
11.2016 - 08.2019
- Organized stock shelves to ensure product accessibility and visibility.
- Maintained communication with supervisors regarding stock levels and upcoming promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained new staff on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Perry County Central Highschool
Hazard, KY06-2019
Skills
- Problem solving
- Organization
- Attention to detail
- Communication
- Customer service
Certification
- Hazmat Acceptance Certification
- Tugger Certification
Timeline
Sr Quality Assurance Administrator
Fedex Ground
11.2021 - Current
Gas Station Clerk
Boone Ledge Mini Mart
10.2019 - 06.2020
Customer Service Representative
SYKES
08.2019 - 10.2021
Stocker/Cashier
Save-A-Lot
11.2016 - 08.2019
High School Diploma -
Perry County Central Highschool