DAKOTA G. CHANDLER

B2B SaaS Sales - Responsible for selling over 10 solutions to C-Suite via prospecting, discovery, demos, and negotiation

• Managed territory of 300 accounts, generated $400K opportunity pipeline while ramping (goal of $200K)
• Met with ~30 Directors/VPs/CxOs each month, becoming trusted advisor through deep dives into business needs
• Onboarded new SDR and enabled SFDC, Gong, and territory strategy resulting in 300% increase in meetings held

B2B & B2C Sales Management - responsible for branch's sales production, customer satisfaction, and operations

• Achieved 5 consecutive regional Branch of the Month status for branch performance
• Utilized Tableau reports to drive branch customer experience (CSAT/NPS) achieving highest CX scores in region
• Drove adoption of new customer lobby check-in software achieving 90%+ client utilization vs goal of 50%
• Served as voice of customer, relayed trends, presented best practices to 10+ regional leaders in weekly meetings
• Developed employee career development plan tied to NPS KPIs that improved staff scores by 13%

B2B & B2C Sales & Account Management - responsible for generating revenue and expanding client relationships

• Attained Director's Club status for hitting sales target within 3 months
• Led district in new product insight conversion (upsells) at 42% (versus goal of 15%)
• Revamped team calendar and appointment setting process producing 20% more client appointments
• Introduced new branch customer care log to mitigate impact of potentially volatile client interactions

B2B & B2C Sales & Account Management - responsible for generating revenue and expanding client relationships

• Exceeded quarterly target for volume of bi-annual account reviews, averaging 72 per quarter (vs goal of 60)
• Improved CSAT across branch from 88 to 92 by acting as internal point of escalation for discontent customers
• Partnered with mortgage, investments, and commercial banking teams to build strategic account plans

Customer service revenue cycle role managing six provider's patient care and ensuring positive patient experience

• Grew clinical patient volume by devising overbooking process to accommodate four additional patients per day
• Supported new hire EHR training for four business units, decreased employee onboarding time by 33%
• Elected President for JPAS Unit Council - created new council mission and increased fundraising by 500%

Music production, performance, DJing, and consulting services

• Design client process and strategy for recording and mixing music, song/album release, and event success
• Collaborate with artists, producers, A&Rs, writers, to ensure project quality standards and timelines are met
• Monitor industry production trends and market insights, recommend best practices