Dakota Louetta Duque
Lahaina,HI
Summary
Effective professionalism with a background in guest relations and cash handling, with the ability to enhance member retention through exceptional service and clear communication. Recognized for multitasking and teamwork, consistently delivering wonderful experiences while maintaining a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Regency Club Attendant
Hyatt Regency Maui Resort and Spa
10.2024 - Current
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
Teller
Valley Isle Community Federal Credit Union
08.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Assisted with opening new accounts and updating old accounts
Sales Supervisor
Volcom
09.2021 - 02.2024
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Promoted exceptional customer service by engaging clients on sales floor.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Checked store merchandise regularly for proper display and replenishment.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI05-2023
Skills
- Team player attitude
- Food and beverage service
- Guest relations
- Cash handling proficiency
- Excellent time management skills
- Teamwork
- Multitasking
- Computer skills
- Clear communication
Timeline
Regency Club Attendant
Hyatt Regency Maui Resort and Spa
10.2024 - Current
Teller
Valley Isle Community Federal Credit Union
08.2024 - Current
Sales Supervisor
Volcom
09.2021 - 02.2024
High School Diploma -
Lahainaluna High School
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