Dakoyta Gaines
Las Vegas,NV
Summary
Network Technician experienced in LAN/WAN design, installation and management in unique environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting. Holds current top secret clearance and CCNA certification.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Network Support Technician
Creech AFB
03.2023 - Current
- Provided network device installation and configurations to enable full infrastructure and system capability
- Implemented port security to secure enterprise
- Analyzed, tested, and evaluated existing network systems
- Troubleshot active LAN connections to resolve network outages and intermittent issues on various networks for minimal interruptions
- Increased workstation availability by patching new fiber cables to ports and activating the switchports through console configurations.
Systems Administrator
Port Hueneme
07.2022 - 03.2023
- Sole IT site support for installation, relocation, configuration, and maintenance of computer systems and network devices
- Responded to and resolved network outages and desktop support/software issues
- Performed server admin activities to include account management, monitoring and auditing system logs, back-ups and recovery, security, managing operating systems, and storage management.
Helpdesk Technician
Joint Base Elmendorf-Richardson
06.2018 - 08.2021
- Upgraded PC with new RAM, improving processor speed and productivity by 50%
- Selected to manage over 7K service requests, trouble tickets, and work order routing, enhancing base infrastructure and resolve service interruptions and outages
- Managed Alaskan theater's Negligent Discharge of Classified Information incidents by directing personnel to wipe & clear systems, preserving national security data
- Cisco CLI Commands SSH / Telnet Cisco CCNA certified CompTIA Security Plus Certified Access Control Lists (ACLs) Port Security
- Built Raspberry Pi PC, enabling mobile desktop capabilities
- Directed a motivated 14-member team to prepare for the Cloud Hosted Enterprise Services migration to upgrade 9.7K users and resolve 152 account errors
- Configured Multinational Information Sharing router for multiple workstations, enabling nonsecure/secure internet protocol router services for command-and-control capabilities.
Education
Associate's Degree - Electronic Systems Technology
Community College of The Air Force
Montgomery, AL10.2018
Skills
- SSH / Telnet
- Fiber / Ethernet
- Spanning Tree Protocol (STP)
- Windows / Linux OS
- Taclanes
- Access Control Lists (ACLs)
- Putty
- IPV4 / IPV6
- Command Prompt
- Data/Server Management
- DHCP
- IP Routing
- Network Troubleshooting
- IP Addressing
- Network Configuration
- Network Security
- Switches / Routers
- Network Protocols
- VoIP Systems
- Component Installation
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
Timeline
Network Support Technician
Creech AFB
03.2023 - Current
Systems Administrator
Port Hueneme
07.2022 - 03.2023
Helpdesk Technician
Joint Base Elmendorf-Richardson
06.2018 - 08.2021
Associate's Degree - Electronic Systems Technology
Community College of The Air Force