DALACY MYLES
Dallas, TX
Summary
Versatile sales and customer service specialist with comprehensive experience across multiple sectors. Skilled in claims processing, billing inquiries, and educating clients on coverage options. Strong analytical abilities contribute to continuous improvement in service delivery and customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Farmers Insurance Group
Houston
02.2026 - Current
- Assisted customers with policy inquiries and claims processing.
- Handled billing inquiries and payment processing efficiently.
- Educated clients on coverage options and insurance products.
- Resolved customer complaints through effective communication techniques.
- Collaborated with underwriters to address complex policy questions.
- Advised customers on available coverage options that best fit their individual needs.
PPX Sales Representative
Asurion
Houston
05.2024 - 01.2026
- Dynamic sales professional with over five years of experience in the technology sector.
- Proven track record of exceeding sales targets and enhancing customer satisfaction.
- 60+ units a month.
- 30 calls incoming daily.
- Expert in building and maintaining strong client relationships to foster loyalty and repeat business.
- Strong knowledge of sales compliance and quality control.
Health Benefits Specialist
Aon Hewitt
Houston
12.2023 - 05.2024
- Provided guidance to employers regarding employee benefits packages.
- Assisted employees with understanding their health care options, such as HMOs and PPOs.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Reviewed and processed health benefit claims to ensure accuracy of information.
- Follows departmental procedures to resolve issues and processes maintenance requests using various internal systems.
Account Specialist I
J.P Morgan Chase
Houston
08.2022 - 12.2023
- Answers questions and resolves customer support problems in a timely manner related to billing, account management, and troubleshooting.
- Works as part of the team to aid in the transition of merchants onto our platforms from start to finish.
Patient Care Technician
Woodland Springs Hospital
Houston
01.2021 - 05.2022
- Monitor vital signs (temperature, pulse, etc.) or EKG signals and patient condition.
- Assisted patients with everyday needs, enhancing comfort and dignity during personal care.
- Assist nursing staff in administering basic treatments.
- Perform basic nursing procedures e.g. Changing bandages.
- Take fluid samples or other specimens for testing.
- Ensured availability of patient care supplies, facilitating timely and effective treatment.
- Maintained cleanliness and sanitation in patient rooms to promote a safe healing environment.
- Provided emotional support to patients facing specific challenges.
Customer Service Agent
American Airlines
Houston
01.2017 - 04.2022
- Provide superior customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91%-95%.
- Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations.
- Conducted check-in procedures to verify travel documents and baggage weight before boarding, ensuring all customers received necessary accommodations.
- Executed account lookups, verified travel documentation, and informed travelers to facilitate safe boarding and appropriate accommodations.
Education
Bachelor of Business Administration - Business
Howard University
Washington, DC05-2017
Skills
- Insurance inquiries and policy management
- Policy documentation and analysis
- Premium processing and regulations
- Customer onboarding and relations
- Microsoft Excel proficiency
- Attention to detail
- Time management and organization
- Multitasking abilities
- Effective communication skills
- Conflict resolution strategies
- Professional demeanor
- Analytical thinking
Languages
English, Native
Certifications Courses
Mortgage Loan Originator
Certification
- Non-Resident Insurance Producer California *Property & Casualty*
- Non-Resident Insurance Producer Oklahoma *Property & Casualty*
- Non-Resident Insurance Producer Florida *Property & Casualty*
- Non-Resident Insurance Producer New Jersey *Property & Casualty*
- Resident Insurance Producer Texas *Property & Casualty*
Timeline
Insurance Customer Service Representative
Farmers Insurance Group
02.2026 - Current
PPX Sales Representative
Asurion
05.2024 - 01.2026
Health Benefits Specialist
Aon Hewitt
12.2023 - 05.2024
Account Specialist I
J.P Morgan Chase
08.2022 - 12.2023
Patient Care Technician
Woodland Springs Hospital
01.2021 - 05.2022
Customer Service Agent
American Airlines
01.2017 - 04.2022
Bachelor of Business Administration - Business
Howard University