Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Dalal Al Badri

San Antonio

Summary

IT Field Technician with expertise in troubleshooting, re-imaging PCs, and supporting Cisco phone systems and Call Manager. Skilled in network configuration and providing hands-on support to end-users. Passionate about solving technical issues and ensuring smooth IT operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Engineer

University Health Hospital
01.2024 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Monitored network hardware operations to evaluate proper configuration.

Desktop Support

EarthLinked Technologies
02.2014 - 10.2016
  • Enhanced desktop support staff's abilities to support and administer Citrix environment.
  • Enhanced user experience by providing timely and efficient desktop support to endusers.
  • Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
  • Served as an escalation point for challenging desktop support cases, applying advanced problem-solving skills to resolve issues quickly.
  • Streamlined IT infrastructure by implementing efficient desktop support procedures and tools.
  • Established effective communication channels between the desktop support team and other IT departments, fostering a collaborative work environment.
  • Enhanced end-user satisfaction by promptly resolving desktop support issues and providing clear communication throughout the process.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.

Education

Mathematics

Wasit University
Iraq
06-2016

Skills

  • Hardware and Software Troubleshooting/onsite and remote
  • Network configuration
  • Network Troubleshooting Abilities
  • Cisco switching expertise
  • Cisco IOS
  • Firewall configuration expertise
  • Routing protocols expertise
  • Cisco Phone Systems - Call Manager
  • Active Directory
  • MS Office
  • Technical reporting
  • VPN / Citrix / Epic Systems Support

Certification

  • CCNA - Cisco Certified Network Associate
  • CompTIA Security +


Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Field Engineer

University Health Hospital
01.2024 - Current

Desktop Support

EarthLinked Technologies
02.2014 - 10.2016

Mathematics

Wasit University

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