Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

William Gilbreath

Atkins,AR

Summary

Constructive field engineer with several years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities. Has 15+ years of project management experience in both government and private industries.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Field Engineer

Advanced Solutions Inc.
Russellville, AR
11.2019 - 01.2021
  • Collaborated with residential and small to medium-sized businesses to achieve IT objectives.
  • Facilitated transition to cloud services for remote work during COVID.
  • Configured client remote access, video conferencing tools, and remote desktop software.
  • Set up integrations between cloud services and local systems for seamless operations.
  • Managed network equipment, servers, endpoint devices, and smartphones.
  • Installed and configured network hardware, software, and cabling for optimal performance.
  • Executed data backup and security measures to prevent loss or compromise.
  • Troubleshot networking issues remotely to minimize downtime for clients.

Field Engineer

Self Employed
Arkansas
07.2018 - 12.2020
  • Executed field maintenance for critical servers and systems under tight deadlines.
  • Performed physical repairs in data centers and customer locations across Arkansas.
  • Collaborated with support teams to restore client operations swiftly and efficiently.
  • Supported VOIP system upgrades for State of Arkansas prison network and Revenue offices.
  • Maintained availability for on-call duties 24/7 to minimize customer downtime.
  • Handled tasks ranging from desktops to complex server and networking systems.
  • Completed assignments with precision, adapting to various technical challenges.
  • Coordinated installation of equipment and systems in client facilities.
  • Collaborated with project managers to define project specifications and requirements.
  • Provided technical support during equipment troubleshooting and maintenance tasks.
  • Facilitated communication between engineering teams and clients to address concerns effectively.
  • Installed and configured network hardware, software, and cabling for customers.
  • Assessed customer requirements to develop customized solutions that best meet their needs.

IT Coordinator

Sacred Heart Catholic School
Morrilton, AR
08.2013 - 12.2018
  • Spearheaded network overhaul, transitioning from hub setup to 1-to-1 environment for over 1,000 devices.
  • Restored full network functionality post-lightning strike within one week of incident.
  • Coordinated with vendors for rapid procurement of necessary equipment and software.
  • Managed inventory and procurement of educational software and hardware resources.
  • Assisted in implementing digital learning tools for enhanced classroom engagement.
  • Developed training sessions for staff on new technology systems and applications.
  • Oversaw maintenance and updates of school computer systems and networks.
  • Collaborated with teachers to integrate technology into curriculum effectively.
  • Provided troubleshooting support for technical issues in classrooms and offices.
  • Ensured compliance with data protection policies within school technology systems.
  • Installed and configured computer hardware operating systems and applications.
  • Monitored system performance, identified potential problems and implemented corrective measures.
  • Established procedures for handling sensitive information according to company policy guidelines.
  • Provided technical support to staff and students by troubleshooting hardware, software, and network issues.
  • Conducted research into emerging technologies that could improve the efficiency of business operations.
  • Set up email accounts for employees using Microsoft Exchange Server.
  • Resolved user inquiries related to computer software and hardware operation and access privileges.
  • Maintained inventory records of all computers issued to staff members.
  • Performed regular maintenance tasks such as virus scans and security checks.
  • Assisted with developing disaster recovery plans for mission-critical systems.
  • Tested new versions of software programs before deployment in order to identify any potential bugs or compatibility issues.
  • Implemented backup strategies for critical data stored on the server using a variety of methods.
  • Managed user accounts in Active Directory domain environment.
  • Configured VPN connections allowing remote access to corporate networks.
  • Implemented school-wide Aruba Wi-Fi system and secured installation of safety measures.
  • Managed annual E-Rate filings, ensuring ongoing funding for technology improvements.
  • Established partnerships with local businesses for donations, enhancing project resources.
  • Provided training sessions for faculty on technology integration in classrooms.
  • Oversaw IT operations including server maintenance, user support, and system documentation.
  • Assisted in the implementation of new technologies or upgrades to existing ones.
  • Trained other personnel on the use of office productivity suites like MS Office Suite or Google Docs Suite.
  • Managed daily operations of IT infrastructure, such as servers, desktops, laptops, printers, scanners, routers and switches.
  • Developed and maintained system documentation, including detailed instructions for users on the operation of various systems.
  • Provided technical assistance during off hours when needed in order to meet deadlines or solve urgent problems.
  • Coordinated with vendors for service contracts, repairs and purchases of equipment.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Prepared cost estimates for projects of varying sizes.
  • Designed, configured and tested computer hardware and operating system software.
  • Installed security software to protect networks.
  • Planned, tested and supported high-availability infrastructures.
  • Consulted users to determine areas in need of improvement.

Analyst

US Air Force / National Security Agency (NSA)
San Antonio, TX
05.2008 - 10.2013
  • Air Force trained me for signal intelligence operations; however, the NSA picked me up for other operations because of my interest and knowledge of computers.
  • NSA then sent me for my first computer class.
  • Due to legal reasons, more explanation will have to be in a face-to-face meeting (VTC, phone or in-person).
  • Global Network Exploitation and Vulnerability Analyst: Oct. 2009 – Oct. 2013
  • Coordinate with multiple customers across the enterprise to best exploit targets of interest
  • Provide cross data set analyst for multiple high priority target sets
  • Taught shop developed courses to customers and other analysts
  • Developed tools for use across the Agency to reduce man hours analyzing high priority targets
  • Performed research to integrate different data types into an operational database for use across the Agency
  • Developed and tested data processing systems
  • Signals Analyst: May 2008 – Oct. 2013
  • Volunteered for extra duties within the Air Force: Squadron Honor Guard and Web Master.
  • Career Development Course – to maintain Level 5: Jan. 2012
  • Career Development Course – Level 5: Oct. 2009
  • Signals Analyst Course (450) Graduate: Nov. 2008
  • Basic Military Training Graduate: Jul. 2008
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

ICT Group
Morrilton, AR
06.2005 - 04.2008
  • I worked for clients such as Wells Fargo servicing home mortgages in a call center.
  • I was responsible for answering any questions about the customers’ mortgage, taking payments, or helping in time of need.
  • I worked as a manager when needed and would have been promoted if I had not joined the Air Force, because I am a natural leader and my work ethic.
  • Worked above my pay grade as a supervisor, due to a shortage of leadership: Mar. 2006 – Sept. 2006
  • Employee of the Month: Sept. 2006
  • Raised the bar at Wells Fargo for efficient work practices, which resulted in a new standard for Customer Service downtime.

Education

Associate of Applied Science - Information Technology

Arkansas Tech University
Russellville, AR
12-2024

Bachelor of English -

Arkansas Tech University
Russellville, AR
08.2024 - 12.2026

Bachelor of Emergency Management -

Arkansas Tech University
Russellville, AR
08.2025 - 12.2026

Skills

  • Organized
  • Nature leader
  • Creative
  • Complex problem-solving
  • Customer Service
  • 1-on-1 classroom training
  • Budgeting
  • Multi-year planning
  • Federal grants
  • Federal top-secret clearance
  • Flexibility
  • Community volunteering
  • VM Software
  • Crisis management
  • Project management
  • Vendor coordination
  • Willingness to travel
  • Macro planning
  • Micro planning
  • Network troubleshooting
  • Cloud services
  • Data backup
  • Technical support
  • Project management
  • Customer service
  • Equipment maintenance
  • Software installation
  • Team collaboration
  • Hardware repair
  • Remote diagnostics
  • Procedural documentation
  • Corrective action planning
  • Field testing
  • Customer support
  • Job site support
  • Technical reporting and documentation
  • Troubleshooting
  • System testing
  • Analytics
  • Network configuration
  • End-user training
  • Staff coordination
  • Equipment installation
  • Document management
  • Subcontractor management
  • Installation planning
  • Project scheduling
  • Safety procedures
  • System maintenance
  • Relationship building
  • Critical thinking
  • Organizational skills
  • Cost estimates
  • It skills
  • Network management
  • Cloud integration
  • Data security

Certification

IBM Skills - Career Management Essentials
IBM Skills - Hardware Components and Troubleshooting
FEMA IS-100.c - Introduction to the Incident Command System (ICS)
FEMA IS-230.e - National Mitigation Framework Overview
FEMA IS-393.b - Introduction to Hazard Mitigation
FEMA IS-2000 - National Preparedness Goal and System Overview
FEMA IS-2700 - National Mitigation Framework Overview
TEEX AWR401 - Threat & Hazard Identification & Risk Assess & Stakeholder Preparedness Review

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$50/hr - $100/hr

Timeline

Bachelor of Emergency Management -

Arkansas Tech University
08.2025 - 12.2026

Bachelor of English -

Arkansas Tech University
08.2024 - 12.2026

Field Engineer

Advanced Solutions Inc.
11.2019 - 01.2021

Field Engineer

Self Employed
07.2018 - 12.2020

IT Coordinator

Sacred Heart Catholic School
08.2013 - 12.2018

Analyst

US Air Force / National Security Agency (NSA)
05.2008 - 10.2013

Customer Service Representative

ICT Group
06.2005 - 04.2008

Associate of Applied Science - Information Technology

Arkansas Tech University

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William Gilbreath