Dionysianna Ala'ilima
Washington,D.C.
Summary
Utilize my educational background experiences and expertise, as a firm cornerstone in building a successful career, and be a positive asset to your company. Constructive Field Engineer with over 12 years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines, and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities. Gifted Field Engineer with well-established knowledge of standards, policies, and procedures. Remains calm and focused even under pressure. Well-developed skill set and proactive demeanor.
Overview
15
15
years of professional experience
Work History
Field Engineer
Advanced Technology Solutions LLC.
02.2009 - Current
- Repair and troubleshoot pc’s
- Replace, maintain, setup and configure systems and servers
- Setup user accounts, network printers, user groups and polices
- Provide technical support to staff
- Complete work orders
Field Engineer
Essintial Enterprise Solutions-The world bank group
02.2015 - 06.2016
- Repair, monitor and exchange the Cisco VOIP equipment
- Troubleshoot and resolve technological issues
- Respond to end users’ inquiries
- Supported seven World Bank buildings
Education
Master of Science - Clinical Mental Health And Rehabilitation
University of The District of Columbia
Washington, DC05-2024
B.S. Psychology -
University of the District of Columbia
Skills
- Quickly and efficiently complete tasks
- Problem solving
- Strong leadership abilities
- Self-motivated
- Client oriented
- Professional
- Organized
- Excellent communication
- Project Scheduling
- End-User Training
- Service Request Management
- Hardware Repair
- Document Management
- Quality Control
- Subcontractor Management
- Equipment Installation
- Software Programming
- Site Inspections
- Installation Planning
- Engineering
- Network Configuration
- Quality Assurance
- System Testing
- Safety Procedures
- System Maintenance
- Corrective Action Planning
- Reporting Capabilities
- Relationship Building
- Project Management
- Troubleshooting
- Proficiency in Technology
- Field Production
- Analytics
- Team Communication
- Performance Optimization
- Staff Coordination
- Report Preparation
- Customer Support
- Field Testing
- Specifications/Drawings Review
Accomplishments
- Featured in the Professional DC Women's Business Center on the National Community Reinvestment Coalition's official website https://NCRC.org
- Honors member of Delta Alpha Pi
- Member of PsySSR
Affiliations
- Volunteer at Bread for the City
References
References available upon request.
Timeline
Field Engineer
Essintial Enterprise Solutions-The world bank group
02.2015 - 06.2016
Field Engineer
Advanced Technology Solutions LLC.
02.2009 - Current
Master of Science - Clinical Mental Health And Rehabilitation
University of The District of Columbia
B.S. Psychology -
University of the District of Columbia
Similar Profiles
Muhammed RinchuMuhammed Rinchu
Operations Specialist at Advanced Technology Bureau Payment SolutionsOperations Specialist at Advanced Technology Bureau Payment Solutions
Geethika VulliGeethika Vulli
Data Analyst at Advanced Information Technology Solutions IncData Analyst at Advanced Information Technology Solutions Inc
Hunter BroadwayHunter Broadway
DoD Contractor at Advanced Technology SolutionsDoD Contractor at Advanced Technology Solutions