Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

Dalanah Smith

Atlanta,GA

Summary

Resourceful Junior Salesforce Developer known for high productivity and efficient task completion. Specialize in Apex programming, Lightning component development, and Salesforce configuration. Excel in problem-solving, communication, and teamwork, ensuring successful project delivery within tight deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Jr. Salesforce Developer

Deloitte
Atlanta
10.2024 - Current
  • Participating in a daily agile environment; daily scrum meetings, analyzing assigned user stories, and helping resolve gaps in functional user stories and business requirements
  • Developing an end-to-end Salesforce solution in the public sector using configurations and customizations - APEX classes, triggers, flows, Visualforce pages, and Lightning Web Components etc
  • Participating in code reviews and learning from feedback

Salesforce Solution Analyst

Deloitte
Atlanta
08.2023 - Current
  • Facilitate Salesforce project implementations through effective collaboration with project teams, ensuring technical execution aligns with project objectives
  • Gather and articulate requirements to improve communication between functional analysts and technical consultants, increasing project clarity and efficiency
  • Document system and application defects to aid the project delivery team in timely identification and resolution of issues

Application Developer

Accenture
Atlanta
05.2022 - 08.2023
  • Developed and configured applications to support business process needs, ensuring alignment with specified requirements
  • Conducted comprehensive testing of technical architecture components, contributing to the robust performance of applications
  • Collaborated in the analysis and definition of application requirements and use cases, aiding in the refinement of project scope

Customer Support Specialist

Roadie
Atlanta
08.2021 - 05.2022
  • Provided comprehensive customer support across phone, email, and text channels, promptly addressing and resolving inquiries professionally and courteously
  • Applied active listening techniques to accurately discern and address customer issues, resulting in enhanced problem-resolution efficiency
  • Maintained oversight of delivery operations, initiating appropriate corrective actions as needed and meticulously documenting interactions and outcomes in Zendesk

Client Tech Support

Fiserv
Atlanta
10.2020 - 08.2021
  • Troubleshot and resolved diverse technical and operational issues, ensuring consistent system functionality and client support
  • Cultivated expertise in select product offerings, improving support quality and operational efficiency
  • Deepened knowledge of proprietary solutions, facilitating improved client service and issue resolution

Skills

  • Html5
  • CSS
  • JavaScript
  • Salesforce APEX
  • Lightning Web Components
  • Git
  • Salesforce
  • Zendesk
  • Jira
  • Agile Methodologies
  • User Story Analysis
  • Requirements Gathering
  • Technical Support
  • Collaboration
  • SOQL

Certification

  • Salesforce Associate, Salesforce.com, 2023
  • Technical Fundamentals, Google, 2022
  • Software Engineering Immersive, General Assembly, 2020

Timeline

Jr. Salesforce Developer

Deloitte
10.2024 - Current

Salesforce Solution Analyst

Deloitte
08.2023 - Current

Application Developer

Accenture
05.2022 - 08.2023

Customer Support Specialist

Roadie
08.2021 - 05.2022

Client Tech Support

Fiserv
10.2020 - 08.2021

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Dalanah Smith