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Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field.
Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.

I am an Aspiring Accountant skilled in data processing and analysis with strong attention to detail and methodical approach.
Brings motivation to learn and excel combined with skills developed from academic training and previous experience. Versed in accounting software, spreadsheet tracking and GAAP.

Proven leader in call center operations with strong skills in team collaboration, problem-solving, and process improvement. Committed to enhancing customer satisfaction through effective training and mentoring.

Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures. Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Experienced in leading and directing call center operations with more than 60 employees with 8 years of Call Center experience, and over 20 years of medical experience.

Dalaney Reyes

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Call Center Supervisor

Diet Office Technician

Cashier

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High school -

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Call Center Supervisor

Diet Office Technician

Cashier

High school -

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