Dalanna Newton
Colchester,VT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. I am a solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction by empowering and encouraging teammates to benefit the customer experience and contribute to the company's success.
Overview
5
5
years of professional experience
Work History
Bartender
Afton Tavern
10.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends while maintaining a seven table section, several bar seats as addition to patio seating while crafting cocktails for the entire restaurant.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders or servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Department Manager
H+M
09.2020 - 09.2022
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends. Exceeded the sales expectations of profiting 12% of sales goals in my department monthly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed banking, business administration and financial tasks to guarantee the store functions.
Manager/Bartender
Applebee’s
07.2019 - 12.2020
- Resolved staff member or customer conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated/ Collaborated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, answering emails and taking inventory.
- Helped management plan and serve bar menu exceeding customer expectations.
Intern
Small Planet Institute
01.2019 - 05.2019
- Provided research assistance for blogs, articles, and other publications while managing and posting to social media websites.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Intern
The Charles River Watershed Association
01.2019 - 05.2019
- Organized the volunteer site logistics and communication outreach to the community for the Annual Charles River Cleanup Day for 2000+ volunteers.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
B.A. - Humanities, Spanish
Lasell College
Newton, MA05.2019
B.A. Degree - Humanities
Skills
- Public Speaking
- Microsoft O ce
- Adobe Programs
- Flexibility
- Communication
- Punctuality
- Multitasking
Timeline
Bartender
Afton Tavern
10.2022 - 07.2023
Department Manager
H+M
09.2020 - 09.2022
Manager/Bartender
Applebee’s
07.2019 - 12.2020
Intern
Small Planet Institute
01.2019 - 05.2019
Intern
The Charles River Watershed Association
01.2019 - 05.2019
B.A. - Humanities, Spanish
Lasell College
B.A. Degree - Humanities
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