Dalayna Adams
Baton Rouge,LA
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Lead Waitress
Sakura
03.2021 - 11.2021
- Led team of waitstaff to deliver exceptional customer service, ensuring smooth operations and positive dining experience for guests.
- Exhibited exceptional multitasking abilities by balancing demands of serving multiple tables while coordinating with kitchen staff for accurate and timely food delivery.
- Trained and onboarded new waitstaff, effectively conveying restaurant procedures, service standards, and menu knowledge.
- Demonstrated excellent organizational skills by coordinating reservations, handling customer inquiries, and overseeing special event arrangements.
- Executed wide range of tasks, including taking orders, serving food and beverages, and promptly addressing customer requests to uphold customer satisfaction.
- Monitored dining areas to ensure cleanliness, proper table settings, and adherence to health and safety regulations, maintaining welcoming atmosphere for patrons.
- Collaborated with management to implement new service techniques, contributing to increase in upselling and overall revenue.
- Collaborated closely with kitchen staff and servers to ensure timely and accurate order fulfillment, contributing to smooth and efficient dining experience.
- Prepared specialty beverages with precision, showcasing creativity and attention to flavor profiles to cater to diverse customer preferences.
- Participated in staff meetings, sharing insights, suggesting process improvements, and actively engaging in decision-making to enhance overall restaurant operations.
Cashier
Burger King
07.2020 - 09.2020
- Efficiently processed customer orders at cash register, accurately totaling purchases and handling transactions using POS (Point of Sale) systems.
- Provided friendly and attentive customer service, addressing inquiries, suggesting menu items, and ensuring positive interaction at front counter.
- Skillfully bagged and packaged food orders, paying close attention to order accuracy and presentation, while adhering to food safety and hygiene standards.
- Demonstrated strong multitasking abilities by simultaneously managing cash transactions, taking orders, and coordinating with kitchen staff for order preparation.
- Managed drive-thru orders effectively, ensuring accurate order placement, quick service, and accurate processing of payments.
- Assisted in maintaining clean and organized dining area by promptly clearing tables, disposing of trash, and restocking condiments as needed.
- Took on additional responsibilities, such as restocking merchandise, cleaning equipment, and assisting kitchen staff during peak hours, contributing to overall operational efficiency.
Receptionist
Tru Cuts Hair Salon
05.2019 - 01.2020
- Welcomed clients with warm and friendly demeanor, creating positive first impression and fostering welcoming atmosphere in salon.
- Managed appointments effectively, scheduling client services and coordinating with stylists to ensure efficient time utilization.
- Skillfully answered phone calls, addressing inquiries, providing information about services, and assisting with appointment bookings.
- Handled cash transactions and maintained accurate records of payments, receipts, and petty cash, ensuring financial accuracy.
- Assisted in stocking and organizing salon supplies, such as hair products, towels, and toiletries, contributing to well-prepared and efficient work environment.
- Maintained high standard of cleanliness and hygiene throughout salon by performing regular cleaning tasks, including sweeping, mopping, and dusting.
- Managed laundry tasks, washing, drying, and folding salon towels and capes promptly to ensure continuous supply for clients and staff.
Volunteer Activities Coordinator
Kids In Motion Playhouse Discovery Museum
10.2016 - 11.2016
- Evaluated success of each activity and event to identify opportunities for future improvement.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Engaged with children and their families, providing friendly and helpful assistance throughout event.
- Facilitated interactive games, crafts, and activities, fostering creativity and teamwork among children of varying ages.
- Demonstrated patience and effective communication skills while interacting with children, addressing their needs and concerns in positive manner.
- Contributed to post-event activities, such as cleaning up, packing away equipment, and sharing feedback to improve future events.
Education
In Progress - Psychology Pre-Law Path
Louisiana State University And A&M College
Baton Rouge, LA05.2026
High School Diploma -
Terrebonne High School
Houma, LA05.2022
Skills
- Operational Efficiency
- Guest Inquiries
- Phone Inquiries
- Natural Leadership
- Task Coordination
- Conflict Management
- Accurate Money Handling
- Quality Assurance
- Hospitality Management
- Billing and Payment Processing
Additional Information
- Date of birth: January 13th, 2004
- Gender: Female
- Languages: English (Native) , Mandarin (Beginner)
References
Wendy Duplantis Jeffcoat from Kids In Motion Playhouse Museum
wendyjeffcoat@tpsd.org | 985-209-6327
Robin Ross from Tru Cuts Hair Salon
trucutshairsalon2009@gmail.com | 985-713-3119
Sharon Zheng from Sakura
sakurahouma@gmail.com | 917-767-3699
Timeline
Lead Waitress
Sakura
03.2021 - 11.2021
Cashier
Burger King
07.2020 - 09.2020
Receptionist
Tru Cuts Hair Salon
05.2019 - 01.2020
Volunteer Activities Coordinator
Kids In Motion Playhouse Discovery Museum
10.2016 - 11.2016
In Progress - Psychology Pre-Law Path
Louisiana State University And A&M College
High School Diploma -
Terrebonne High School
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