Dale Backlund
Long Beach,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
42
42
years of professional experience
Work History
Customer Experience Service Recovery Specialist
Delta Air Lines, Inc
07.1978 - 10.2020
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Achieved goal of answering incoming calls at 5 seconds.
Revenue Management Analyst
Northwest Airlines
06.2005 - 06.2011
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Assisted 30 callers per hour regarding oversell situations.
Education
Associate of Arts - Business Administration
North Hennepin Community College
Minneapolis, MN06.1978
Diploma - High School Diploma
Robbinsdale Armstrong Senior HIGH
Plymouth, MN06.1975
Accomplishments
Excelled in providing excellent customer service in my airline career.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Management Analyst
Northwest Airlines
06.2005 - 06.2011
Customer Experience Service Recovery Specialist
Delta Air Lines, Inc
07.1978 - 10.2020
Associate of Arts - Business Administration
North Hennepin Community College
Diploma - High School Diploma
Robbinsdale Armstrong Senior HIGH