Dale Bryant

Supervised 13 to 29 Closeout Specialist

Successfully designed individual performance metrics for the Closeout Team

• Reduced workload backlog by 95%
• Helped to engage employees in the creating a lean the process
• Ensured data drove our decisions moving forward

Successfully performs random quality health checks with team

• Think do check act as we implemented new process we wanted to create check points to ensure the process was being followed throughout our organization.
• Report and manage BPD Quality Metrics with include (A3 business management process)

Problem solving complex issues to bring down Closeouts workload

Work with various groups cross-functionally to accomplish shared goals

Present new processes to moderate size audiences.

Engage team with Safety and Ethics

Advanced knowledge of gas main, service and meter design.

Expanded knowledge by assisting on projects with Leakcon, Scheduling, Closeout and MMOP

Inspection, 2011 – Worked closely with Kaltz crews moving gas meters outside.

• Provided excellent customer service
• Has an advanced knowledge of metering, regulators, print reading, gas design and SAP
• Helped to maintain safe work environment in field
• Problem solving and gained field experience
• Knowledge of fusing plastic, squeezing off plastic, gas utility system

Interim Reg Proj Coordinator Manager - 2018 4 1/2 months

• Managed 3 supervisors with over 30 team members within the SE Zone
• Implemented lean practice with SE zone including (CE Way, standard work and problem solving). Improved SE metrics by 10%
• Rally Room Design Lead (CEM)

Implemented new standard work procedures & waist elimination.

Problem solving utilizing 4 diamond, A3 Problem Solving Plan and Fishbone Diagram

Analyzing data & trends daily

Report performance and key trends to Sr. Leadership weekly

Home Builders Association South East Zone Lead

• Liaison between HBA and Consumers Energy via board of directors’ position
• Assist with the reduction of MPSC complaints by 25% annually
• Strengthen relationship between Consumers Energy and HBA

Supervise thriving team of technicians, Project Coordinator and Contract Designers.

• Utilized waste management to improve all goals and objectives.
• Review orders ranging from $10,000 to $500,000.
• Delegate tasks to team to better assist the team in attaining experience outside of their job function.
• Implement change management to insure smooth process transitions

Facilitate safety meetings/standdown’s to ensure road to zero and additionally helping employee’s own safety for themselves and fellow co-workers.

• Bridging gaps/working cross functionally with Field, Scheduling, Call Center, Permitting and DPE.
• Problem solving any complex issues that may arise from Field, Scheduling and Design.
• Reduced MPSC/Customer complaints within Royal Oak design by 90%
• Hire and recruiting via going to college/job fairs and speaking to college classes.