Dale Fegenbush
Napa,CA
Summary
To obtain a professional Customer Service position where I can provide excellent service and support through skills gained in 15+ years’ experience, such as attention to detail, problem solving, working as a team player, with outstanding dedication and loyalty.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Hospitality Sales Associate
Sterling Vineyards
02.2024 - Current
- Provide memorable experiences for guest with approachable wines, vineyard education, personal retelling of the family history, and gracious hospitality.
- Achieved an average of 15 new club sign ups per month by building rapport and convey members benefits.
- Achieved monthly sales target by actively up selling wine to customers at the tasting room.
- Stood for the winery at local festivals, highlighting products, and engaging with potential customers.
- Assisted in managing large groups and events, providing exceptional service, and ensuring a customer satisfaction.
- Maintaining a clean and welcoming tasting room environment, ensuring a positive guest experience.
- Achieved WSET2 designation with Merritt.
Driver
Napa Valley Wine Tour Guide
01.2018 - 01.2024
- Transporting clients between wineries.
- Provide customers with a fun and enjoyable experience.
- Maintain an on-time schedule.
- Maintain vehicle in good and clean condition.
- Safe driving, with great time management and great communication
Sales Representative
Forney Industries-Fort Collins, CO
Fort Collins, CO
12.2016 - 12.2017
- Servicing and Maintained 80+ accounts generating over $900K annually in Northern California, while developing new accounts.
- Develop and maintain working relationship with key decision maker.
- Promote new items and specials.
- Coordinate with other members of the sales team and team leaders as needed to generate sales and provide excellent customer service.
- Submit reports on sales activity regularly into the company’s software and maintain clean and updated records for all leads and customers.
Sales Representative
Pacific Construction Sales
06.2016 - 01.2017
- Presented company’s products to small/medium businesses across the state, closed sales, developed leads and identified sales opportunities to expand customer range.
- Arranged company-customer liaisons for updates on services, latest product releases, and pricing
- Effectively used a variety of sales techniques and materials – cold calls, presentations, visits, relationships, surveys, networking and research
- Provided product quotes to customers as needed – Kept accounts and prepared sales records.
Front End Clerk / Dairy Lead / Produce
Raley’s Supermarkets Fairfield
Fairfield
03.2014 - 06.2016
- Front end clerk - Responsible for checking customer out at the register and maintaining front ends.
- Dairy lead - Responsible for stocking and maintaining the dairy box. Rotating inventory.
- Produce – Responsible for stocking fruits and vegetables. Rotating product.
- Customer Service – Process Money Orders, Money Grams. Handle all customer returns and questions
Customer Service / Sales
Right Now Air – Vacaville, CA
Vacaville, CA
01.2013 - 12.2013
- Responsible for inside sales and developing strong client relations by scheduling maintenance service.
- Responsible for customer satisfaction with quality control follow up phone calls.
- Prepared and scheduled appointments through a dispatched roll.
- Back up on phones and front office position.
- Generated $60,000. In additional sales in one year.
Manager
Speedee Oil Change & Tune Up / Midas-Davis, CA
Davis, CA
04.2011 - 12.2012
- Managing oil change, tune up, smog station, aliments, exhaust work shocks & struts and tires sales.
- Staff development and motivation.
- Merchandising / inventory control.
- Presentations and training.
- Budgeting and expense control.
- Customer greeting and service write up.
Customer Service/Sales Representative
Service Champ/Pacific Trend Automotive - Fairfield, CA
Fairfield, CA
01.1996 - 04.2011
- Responsible for inside and outside sales and developing strong client relations.
- Heavy customer contact overseeing 350+ accounts/6 millions in sales.
- Prepared and designed orders to meet customer specific needs.
- Provided and negotiated quote/rate information
- Handle customer questions and complaints and determine appropriate action as needed
- Handle very high volume incoming calls and outgoing sales call.
- Supported both inside and outside sale representatives and management (when needed).
- Coordinated with warehouse manager to meet shipping and delivery deadlines
- Trained on new product lines
- Grew sales by over 50%.
- Managed the SpeeDee house account making sure all locations had weekly orders to fill their car count demands.
- Oversaw packaging, inventory, and shipment of new customer orders.
- Facilitate inventory with on-site change-over.
- Maintained database of clients.
- Use of various computer software programs including Word, Excel, Outlook and the Internet.
- Merchandising / inventory control.
- Presentations and training.
- Budgeting and expense control.
Store Manager
Speedee Oil Change & Tune Up - Pleasanton, CA
Pleasanton, CA
01.1993 - 11.1995
- Managed and maintained two high volume oil change, tune up and smog stations.
- Staff development and motivation.
- Merchandising / inventory control.
- Presentations and training.
- Budgeting and expense control.
Education
General Education -
De Anza Community College
Cupertino, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Professional demeanor
- Guest relations
Websites
Certification
WSET2
Timeline
Hospitality Sales Associate
Sterling Vineyards
02.2024 - Current
Driver
Napa Valley Wine Tour Guide
01.2018 - 01.2024
Sales Representative
Forney Industries-Fort Collins, CO
12.2016 - 12.2017
Sales Representative
Pacific Construction Sales
06.2016 - 01.2017
Front End Clerk / Dairy Lead / Produce
Raley’s Supermarkets Fairfield
03.2014 - 06.2016
Customer Service / Sales
Right Now Air – Vacaville, CA
01.2013 - 12.2013
Manager
Speedee Oil Change & Tune Up / Midas-Davis, CA
04.2011 - 12.2012
Customer Service/Sales Representative
Service Champ/Pacific Trend Automotive - Fairfield, CA
01.1996 - 04.2011
Store Manager
Speedee Oil Change & Tune Up - Pleasanton, CA
01.1993 - 11.1995
General Education -
De Anza Community College
WSET 2
RBS Certified
Food Handler Certified