Jessica Carmichael
Hidden Valley Lake
Summary
My goal is to continue putting my best foot forward with any company or community I work with and to continue building skills through opportunities as well as relationships and a strong foundation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Sales Associate
Sterling Vineyards
08.2024 - Current
- Provide warm, attentive hospitality by guiding guests through wine tastings and offering tailored recommendations from the Sterling Vineyards portfolio. Support a seamless retail environment by managing the receiving and organization of non-wine merchandise and assisting with wine shipping and pickup preparation. Dedicated to creating memorable, high-quality guest experiences through exceptional service, product knowledge, and a commitment to exceeding expectations.
Cashier
Hardester’s Markets
07.2023 - 08.2024
- Worked as a cashier for Hardester’s Markets. I am proficient in providing timely customer service and helping with any customer inquiries or concerns. Well-versed with cash register, credit card processing, scanner, and scales, all while maintaining a friendly and enthusiastic atmosphere. During quieter store hours, I like to upkeep my work area by restocking, sanitizing, and facing inventory to always provide customers with a pleasant and satisfactory experience.
Barista
Mountain High Coffee and Books
08.2022 - 07.2023
- Previously worked as a barista responsible for opening and closing the coffee shop. Some of my daily responsibilities included, baking fresh daily goods, making a variety of drinks, food prep and stocking, as well as efficiently keeping workspace clean, tidy, and ready for a successful day. Other duties included, restocking weekly supplies, counting and reporting end of the day sales, and most importantly, ensuring security system is set before ending any closing shift.
Shift Lead
Stone Fire Pizza Co.
12.2019 - 07.2022
- Previously assigned as the restaurant’s Team Lead, responsible for regular shift supervision of approximately seven - nine person shifts. During a given shift, typical duties can include food preparation and maintenance, inventory count and reporting, customer sales and distribution, crew assignments and direction, and preparing opening or closing sales reports.
Education
High School Diploma -
Homeschooling
Hidden Valley Lake, CA06-2019
Skills
- Highly dependable with strong decision-making capability
- Fast learner and competent problem-solver
- Attentive listener and energetic communicator
- Works well with others and able to develop productive relationships
- Professional demeanor
- Hospitality and accommodation
- Effective time management
- Flexible schedule
Certification
- Responsible Beverage Service (RBS) Training
- CA Food Handlers Certificate
Timeline
Hospitality Sales Associate
Sterling Vineyards
08.2024 - Current
Cashier
Hardester’s Markets
07.2023 - 08.2024
Barista
Mountain High Coffee and Books
08.2022 - 07.2023
Shift Lead
Stone Fire Pizza Co.
12.2019 - 07.2022
High School Diploma -
Homeschooling
Profile
- Supervision – Strong background in shift supervision and team management, with ability to teach and train others, and to be responsive to the needs of the team and the business.
- Maintenance – Solid background maintaining a clean and friendly environment, while ensuring that the needs of customers are tended to and met with courtesy, respect and politeness.
- Food Preparation – Sound background preparing and distributing large customer orders, through robust organization and planning; relying on past customer orders and sales to appropriately gauge future trends.
- Operational Support - Receiving, labeling, shipping, staging of merchandise and wine.
- Product Knowledge - Understanding wine profiles, tasting notes, and brand story.
- Communication Skills - Clear, friendly, confident guest engagement.