Dale George
Houston,TX
Summary
Accomplished professional with a proven track record at Md Anderson Medical Cancer Center, adept in virtual customer service and remote team management. Leveraged exceptional communication and problem-solving skills to enhance operational efficiency and patient satisfaction. Expert in utilizing remote communication tools and data analysis to drive continuous improvement and achieve significant outcomes.
Overview
7
7
years of professional experience
Work History
Patient Relations Specialist
Md Anderson Medical Cancer Center
08.2022 - Current
- Provided exceptional customer service and support to patients and their families in a virtual environment
- Collaborated with cross-functional teams to resolve complex patient inquiries and issues in a timely manner
- Maintained detailed documentation and records to ensure effective communication and follow-up
Supervisor of Operations
Delta
01.2021 - 08.2022
- Managed a team of remote staff, delegating tasks, monitoring performance, and providing coaching and feedback
- Implemented and maintained efficient remote work processes and procedures to ensure operational continuity
- Analyzed data and generated reports to identify areas for improvement and optimize remote operations
Office Administrator
FedEx
09.2017 - 01.2021
- Provided administrative support to the management team, including scheduling, document management, and data entry
- Assisted customers remotely with various printing, shipping, and business services requests
- Demonstrated strong problem-solving and multitasking abilities to handle a variety of tasks in a fast-paced environment
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
Associate of Applied Science - Business Administration And Management
Lone Star College System
Spring, TX08.2023
Skills
- Virtual customer service and support
- Remote team management and supervision
- Proficiency in remote communication and collaboration tools (eg, Zoom, Slack, Google Suite, Trello)
- Exceptional written and verbal communication skills
- Multitasking and prioritization in a remote setting
- Data analysis and reporting
- Administrative support and document management
- Problem-solving and conflict resolution
Timeline
Patient Relations Specialist
Md Anderson Medical Cancer Center
08.2022 - Current
Supervisor of Operations
Delta
01.2021 - 08.2022
Office Administrator
FedEx
09.2017 - 01.2021
Associate of Applied Science - Business Administration And Management
Lone Star College System