Dale Grenolds
Glenview,IL
Summary
Seasoned Executive with over 25 years of experience in global sales and business development, client management, and operations within the healthcare and employee benefits industry- specifically Absence Management, Behavioral Health, Medical, and Wellness. Demonstrated success building and developing high-performing teams to meet and exceed business growth and retention goals. Passionate leader that thrives in entrepreneurial environments and driven to create collaborative partnerships with individuals and teams at all levels of an organization, including customers, partners, and teams to achieve desired outcomes.
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
32
32
years of professional experience
Work History
Chief Operating Officer
ComPsych Corporation
07.2024 - Current
- Responsible for all growth, retention, and operations across global absence management and behavioral health organization in 200+ countries
- Lead cross-functional operations spanning clinical, customer experience, claims management, and provider network for $300M+ organization, driving meaningful improvement in operational efficiency through process optimization and technology integration.
- Developed and introduced upgraded go-to-market strategy, corporate rebrand, and sales reorganization to elevate market-facing presence and drive 25% increase in pipeline across products.
- Developed and executed strategic operational plans aligned with corporate objectives, resulting in double-digit top-line growth and while meeting operational costs targets and improving service quality standards across all business units.
- Spearheaded digital transformation initiatives including reimagined user platforms across 80+ countries, resulting enhanced engagement, improved clinical outcomes and ROI measures. Implemented key AI technology to optimize customer experience and increased NPS rate to 70+.
- Established key performance metrics and operational dashboards to monitor business performance, leading quarterly business reviews that identified growth opportunities and drove corrective actions for underperforming areas.
Executive Vice President
ComPsych Corporation
08.2017 - 06.2024
- Responsible for global behavioral health, wellness, and absence management sales, account management and supporting teams spanning 150+ employees.
- Effectively serve as Executive Sponsor for all Fortune 50 clients as well as all national distribution partners (health plans, etc.)
- Develop senior relationships with customers, brokers, and consultant communities, overseeing all strategic client delivery.
- Achieved record-setting sales results in last 36 months, securing major public and private accounts and strategic partners.
- Driving individual and team efforts to maintain 95%+ retention rate on existing contracts annually.
Senior Vice President – Global Sales & Account Management
ComPsych Corporation
10.2011 - 07.2017
- Led distribution, account management, marketing, training, and product development for a multi-line product portfolio of 200M+.
- Secured and managed distribution relationships with major disability/life carriers, national brokers, and private exchange partnerships.
- Oversaw individual and team efforts to maintain 95%+ retention rate on existing contracts over tenure of role.
- Partnered with leadership on company-wide policy and programs relating to operational excellence and service quality.
- Created new global behavioral health, health advocacy, financial wellness, and work-life programming as a key member of the Product Development team to create product differentiation and increase revenue within existing customer base.
- Provided oversight of global training, proposal development, and creative service functions to support new and existing customers.
Senior Vice President – Sales & Account Management: Higher Education Segment
Aetna, Inc.
01.2002 - 09.2010
- Responsible for national sales, business development and account management for fully-insured and self-funded health plans within higher education vertical with 500K+ members.
- Strategically expanded market share through development of targeted broker relationships for selected segments.
- Increased memberships within existing customers annually by 10%+ through strategic analysis of growth opportunities and competitor offerings.
- Led cross-functional national leadership teams responsible for all plan sponsor initiatives, including data reporting and analytics, case installation process, and member enrollment processes.
- Managed marketing activities, including corporate branding, plan sponsor outreach, and member engagement initiatives.
- Maintained and expanded business as the Strategic Lead, managing major consulting and broker firm relationships.
- Developed a newly created Product Development corporate function to develop and support new product offerings.
Director of Business Development & Client Services
Aetna, Inc.
01.1998 - 01.2002
Senior Account Executive
Aetna, Inc.
01.1997 - 01.1998
Account Executive
Univera HealthCare, Inc.
01.1994 - 01.1996
Education
Master of Business Administration -
University of Massachusetts
Bachelor of Arts - English & Communication Studies
University of Buffalo
Skills
- Service Delivery, Operations, and Quality Management
- Sales strategy optimization
- Account Management, Engagement & Satisfaction
- Key Customer Relationship Management
- Strategic Marketing & Segment Penetration
- Exceptional Negotiation & Influencing Skills
- Leadership & Organizational Development
- Establishment of emerging business divisions
- Process Engineering & Increasing Efficiencies
- Reporting and Data Analytics
Training
- Aetna Leadership Program
- Effective P&L Leadership
- Dale Carnegie Course
- Leadership Training for Managers
Timeline
Chief Operating Officer
ComPsych Corporation
07.2024 - Current
Executive Vice President
ComPsych Corporation
08.2017 - 06.2024
Senior Vice President – Global Sales & Account Management
ComPsych Corporation
10.2011 - 07.2017
Senior Vice President – Sales & Account Management: Higher Education Segment
Aetna, Inc.
01.2002 - 09.2010
Director of Business Development & Client Services
Aetna, Inc.
01.1998 - 01.2002
Senior Account Executive
Aetna, Inc.
01.1997 - 01.1998
Account Executive
Univera HealthCare, Inc.
01.1994 - 01.1996
Bachelor of Arts - English & Communication Studies
University of Buffalo
Master of Business Administration -
University of Massachusetts
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