Dale Harper
Fort Worth,TX
Summary
Dynamic retail professional with a proven track record at Rex Formal Wear, excelling in customer service and problem-solving. Successfully implemented strategic sales initiatives, driving revenue growth and enhancing customer satisfaction. Skilled in multitasking and organization, I fostered a collaborative team environment, consistently exceeding sales quotas and building lasting customer relationships.
Overview
26
26
years of professional experience
Work History
Store Manager
Rex Formal Wear
12.2023 - Current
- Managed daily operations, ensuring exceptional customer service and store presentation.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Retail Sales Manager
Al's Formal Wear
08.1999 - 08.2023
- Directed daily store operations, ensuring exceptional customer service and sales performance.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Developed and implemented strategic sales initiatives, driving revenue growth in competitive markets.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Rex Formal Wear
12.2023 - Current
Retail Sales Manager
Al's Formal Wear
08.1999 - 08.2023