Dale Hayden

*Rehired to original territory, retaining established customer base and majority of original coverage area.
*Responsible for retention of active accounts and recapture of lapsed customers of the Power & HVAC equipment portfolio.
*Re-established trusted relationships, resulting in strong positive customer response and return of repeat business.
*Focused on customer, team, and self-safety. Equipment availability, performance, and project profitability along with customer success are core pillars of service.

*Generated quotes and proposals by applying pricing guidelines, contract terms, and rental availability constraints.

*Prospected new accounts by visiting job sites, contractors, and project managers across assigned territory.

*Coordinated with branch teams to confirm equipment availability, delivery schedules, and order accuracy.

*Contacted new and existing customers to discuss ways to meet needs through specific products and services.

*Collaborated with internal teams to support order fulfillment and maintain customer satisfaction.

*Managed daily operations and performance of 5 Outside Sales Representatives across LA & MS.
*Oversaw full product portfolio including municipal and industrial fire apparatus, rescue vehicles, specialty rescue vehicles, ambulances, wildland/wildfire equipment, fire service tools, and supplies.
*Directed successful implementation of Salesforce CRM for daily customer contact reporting, sales pipeline management, and forecasting.
*Conducted regular field ride-alongs for performance evaluation, coaching, and closing support.
*Planned and executed trade shows, apparatus demonstrations, and marketing events in a highly saturated, competitive market.
*Drove profitability and customer retention through strong customer interaction and attention to detail.

*Initially hired as Commercial Pump & Power OSR; selected/allowed to reactivate dormant industrial accounts and establish new recurring revenue stream.
*Generated restored revenue from previously inactive accounts both commercial and industrial.

*Supported industrial applications (ExxonMobil, Methanex, Formosa, PCS Nitrogen) utilizing chillers, heat exchangers for process cooling supported by temporary generator power.

*Provided specialized cooling solutions for comfort cooling utilizing chillers, air handlers, and generator power for both short- and long-term applications.
*Provided critical equipment and onsite support during multiple hurricanes in 2020 (including Laura, Delta and Zeta) working extended hours in affected areas while keeping safety for self, team and customers in the forefront.
*Served as primary contact for customers requiring emergency power and dewatering solutions, including generators, HVAC, DH equipment and large dewatering pumps.
*Built and maintained long-term customer relationships, with many accounts still active today.
*Earned a reputation for commitment to customer project success and proper equipment utilization.

*Responsible for parts procurement, chassis assembly and maintaining relations with multiple long term customers. *Track all federal mandated emissions standards and record and submit to
DEQ and federal DOT.

*Led production scheduling and coordinated workflows across fabrication, assembly, and finish operations.

*Monitored build quality and resolved production issues to maintain compliance with fire apparatus standards.

*Directed shop floor teams to improve planning, coordination, and on-time order completion.

*Collaborated with engineering, purchasing, and service teams to support efficient manufacturing operations.

*Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

*Managed material availability and inventory flow to prevent delays in custom apparatus builds.