THOMAS MARSHALL
Somerville,MA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and ready to work in any environment.
Overview
11
11
years of professional experience
Work History
HVAC Sales/Comfort Advisor
Milltown Plumbing
Chelmsford, Massachusetts
05.2023 - 09.2026
- Exceeded sales targets yearly and quarterly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve customer satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Account Manager
United Energy Services
Braintree, Massachusetts
09.2022 - 04.2023
- Managed energy client accounts across United Energy Services service portfolios.
- Coordinated contract renewals and utility service agreements with customers.
- Reviewed account activity and updated records in customer management systems.
- Acted as main point of contact in matters relating to client concerns and needs.
HVAC Technician Apprentice
Cubby Oil
Somerville, MA
01.2021 - 08.2022
- Replaced and installed machinery and equipment to enhance operational efficiency.
- Maintained compliance with company regulations to ensure workplace safety.
- Tended to machines, troubleshot malfunctions, and completed repairs to ensure optimal equipment functionality.
- Demonstrated proper equipment operation methods to customers post-installation to ensure effective usage.
HVAC Installer
Dans Service
Somerville, MA
01.2020 - 05.2020
- Installed components to improve HVAC system performance.
- Installed components that enhanced HVAC system efficiency and reliability.
- Balanced systems and calibrated controls to maximize HVAC performance and ensure optimal operation.
Lifeguard/Swimming Instructor
Kennedy Pool
Somerville, MA
06.2015 - 12.2019
- Completed safety update training and enforced compliance with safety rules among all patrons.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Maintained control and ensured safety of class, keeping children within arm's reach of flotation devices.
- Monitored safety of patrons in lap pool, ensuring a secure swimming environment.
Education
Oil Burner License -
Peterson Trade School
Woburn, MAHVAC EPA License -
Peterson Trade School
Woburn, MAHigh School Diploma -
Somerville High School
Somerville, MASkills
- Sales techniques
- Sales Strategy
- Customer Service
- Technical Evaluations
- Load calculations
- Technical product knowledge
- Safety Compliance
- Communication
Timeline
HVAC Sales/Comfort Advisor
Milltown Plumbing
05.2023 - 09.2026
Account Manager
United Energy Services
09.2022 - 04.2023
HVAC Technician Apprentice
Cubby Oil
01.2021 - 08.2022
HVAC Installer
Dans Service
01.2020 - 05.2020
Lifeguard/Swimming Instructor
Kennedy Pool
06.2015 - 12.2019
Oil Burner License -
Peterson Trade School
HVAC EPA License -
Peterson Trade School
High School Diploma -
Somerville High School