Summary
Work History
Overview
Education
Timeline
Skills
Hi, I’m

Dale Jules

Fort Worth,TX

Summary

Dependable, reliable, and driven professional with a strong work ethic seeking an opportunity to showcase the skillset and talents which can contribute to the growth and success of a reputable organization. Possessing excellent teamwork abilities, the capacity to excel independently, consistently meet deadlines and achieve daily goals as a Project Manager. Eager to join a company that fosters personal and professional development, allowing to generate impactful outcomes and propel business growth. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Work History

GO Telecommunication

Project Manager
05.2019 - Current

Job overview

  • Manage Project Scope, Scheduling, and cost control of newly acquired large enterprise accounts such as McDonalds and hospitals as well as local businesses
  • Provide strong Vendor Management leadership minimizing vendor related risk to ensure deliverables
  • Coordinate regular meetings with stakeholders on all levels to meet project objectives and timeline
  • Improved cost control by eliminating unnecessary expenses and saving on funds allocated for a project
  • Conduct training for each newly acquired account on both desk phones and Netsapiens
  • Implemented Agile Methodologies to improve project performance and efficiency
  • Conduct follow up with confirming satisfaction of newly installed equipment and service delivery.

Spectrum VoIP

Project Manager
07.2015 - 05.2019

Job overview

  • Managed order placement and implementation of single and multi-location VoIP telephone system
  • Provides project leadership insight and management of the concept to customer end-to-end cross functional lifecycle
  • Coordinated resources to meet the needs of the customer with significant departments, resource managers and engineers effectively to complete projects
  • Identify and assess project risk and develop mitigation strategies
  • Project Execution and monitoring
  • Coordinate and manage project activities ensuring adherence to project objectives
  • Provide excellent customer service and effective communication with resources during the cycle of the project to meet deadlines and budget.
  • Handled 20 plus incoming calls daily as well as emails daily to address customer concerns as well as communicate with other departments to address updates on projects.

Verizon Wireless

Network Technician
04.2014 - 07.2016

Job overview

  • Responsible for the analysis resolution and follow up of customer impacting events
  • Monitored circuit switched and packet switched traffic over the wireless network
  • Knowledgeable in architecture and overall system functionality including both voice and data networks
  • Resolved service impairments related to roaming (domestic, international and global)
  • Proficient with call routing and translation via Nortel, Motorola and Lucent switches which was used to resolve network related problems
  • Provide timely documentation via Remedy trouble ticketing system of actions taken to inform interacting departments such as upper management field technician, engineering of issues and resolutions
  • Other responsibilities include trending the Remedy trouble ticketing que to identify efficiencies.

Overview

10
years of professional experience

Education

Raritan Valley Community College
Raritan, NJ

Associate of Science from Exercise Science
05.2010

Timeline

Project Manager

GO Telecommunication
05.2019 - Current

Project Manager

Spectrum VoIP
07.2015 - 05.2019

Network Technician

Verizon Wireless
04.2014 - 07.2016

Raritan Valley Community College

Associate of Science from Exercise Science

Skills

  • Trend Forecasting/Coaching
  • Project scope
  • Vendor Management
  • Sales and Retention
  • Customer Service
  • Microsoft Office
  • Relationship Building/ Goal Setting
  • Computer Literacy
  • Planning
  • Salesforce
  • Smartsheet
Dale Jules