Dale Kline
Albany,OR
Summary
Proven track record of enhancing customer satisfaction and streamlining order fulfillment, as demonstrated at Instacart. Adept in cash handling and mobile payment processing, coupled with an outgoing attitude and strong work ethic. Excelled in building customer relations, achieving high accuracy levels in transactions. Committed to continuous skill improvement and efficient problem-solving.
Overview
11
11
years of professional experience
Work History
Shopper/delivery
Instacart
06.2024 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Cashier
U.S Market
10.2020 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
7-eleven
10.2018 - 10.2020
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Laborer
People Ready Staffing
03.2014 - 07.2015
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Operated forklifts and boom lifts to complete various tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
GED - General Studies
South Western Oregon Community College
Coos Bay, ORSkills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Cash handling proficiency
- Stock replenishment
- Upselling strategies
- Store maintenance
- Loss prevention awareness
- Point of sale systems
- Returns and exchanges
- Customer service
- Attention to detail
- Upbeat and outgoing attitude
- Relationship building
- Customer relations
- Flexible schedule
- Product knowledge
- Accurate money handling
Timeline
Shopper/delivery
Instacart
06.2024 - Current
Cashier
U.S Market
10.2020 - 04.2024
Cashier
7-eleven
10.2018 - 10.2020
Laborer
People Ready Staffing
03.2014 - 07.2015
GED - General Studies
South Western Oregon Community College
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