DALE LOOPE
Largo
Summary
Experienced security professional with a strong background in the hospitality sector, focusing on loss prevention and safety protocol optimization. Proven track record in leading training programs and fostering collaboration across departments, resulting in enhanced compliance and reduced risks. Expertise in incident reporting and crisis management, contributing to a safe atmosphere for employees and patrons.
Overview
24
24
years of professional experience
Work History
Mobile Customer Service Rep 3 – Activation, Troubleshooting
Charter Communications – Spectrum Mobile
04.2023 - Current
- Delivered personalized assistance on mobile services and billing inquiries to resolve issues effectively.
- Resolved technical issues related to mobile devices and connectivity to enhance user experiences.
- Trained new employees on customer service protocols to ensure consistent service delivery.
- Handled escalated customer complaints with professionalism, fostering high satisfaction and loyalty.
- Followed up with customers post-resolution to confirm satisfaction and address concerns.
- Collaborated with team members to streamline customer service processes and workflows.
- Delivered product information to improve customer understanding of service offerings.
- Built strong relationships with customers through dedicated support and proactive engagement.
Security Representative
Hertz Holdings – Hertz Rental Car
03.2023 - 04.2023
- Monitored rental locations for security breaches to enhance safety measures.
- Implemented safety protocols safeguarding staff and customers.
- Maintained surveillance systems ensuring optimal functionality and coverage.
- Collaborated with law enforcement to mitigate potential security threats.
- Responded to incidents documenting details for investigations and reports.
Corporate Physical Security - Multiple Positions
QURATE RETAIL GROUP – HSN/QVC
St. Petersburg
02.2011 - 02.2023
- Provided operational and administrative support for retail loss prevention and corporate physical security leadership.
- Oversaw loss prevention and investigative operations across 32 retail locations, enhancing physical security posture.
- Managed incident reporting, case tracking, inventory control, audits, and project management.
- Developed security protocols for corporate events and executive protection.
- Conducted risk assessments to identify vulnerabilities at retail locations, strengthening safety measures.
- Trained staff on emergency response procedures and proper security protocols.
- Collaborated with law enforcement on theft and fraud investigations.
Loss Prevention Manager
Sears Holding Corporation – Kmart & Sears
Fort Myers
07.2009 - 02.2011
- Conducted regular safety inspections to identify and mitigate workplace hazards.
- Developed loss prevention strategies that significantly reduced theft and shrinkage.
- Trained staff on security procedures and loss prevention techniques to enhance effectiveness.
- Collaborated with law enforcement on theft and fraud investigations to ensure resolution.
- Monitored surveillance systems for suspicious activities to prevent potential losses.
- Interviewed suspects involved in internal theft or shoplifting incidents.
- Analyzed sales data trends to detect fraudulent transactions and inventory discrepancies.
- Served as liaison between corporate office, law enforcement, and local businesses to combat theft activities.
Physical Security Manager
Kearney Construction Company
Tampa
11.2005 - 11.2008
- Led security operations for construction sites, ensuring adherence to safety protocols.
- Coordinated with local law enforcement to strengthen site security measures.
- Conducted regular security audits to identify vulnerabilities and enhance risk mitigation practices.
- Managed incident response plans and facilitated crisis management drills effectively.
- Oversaw access control systems to monitor personnel entering job sites efficiently.
- Developed training programs on security policies and emergency procedures for staff compliance.
- Created detailed reports summarizing security incidents and resolutions to improve accountability.
Director of Loss Prevention
InterContinental Hotels Group – Holiday Inn Tampa Busch Gardens
09.2003 - 10.2005
- Developed loss prevention strategies to protect assets and minimize theft.
- Developed and implemented training programs for staff on security protocols and procedures to enhance overall compliance.
- Supervised a team of Loss Prevention Officers in their daily duties.
- Conducted regular audits assessing compliance with safety standards and policies to identify areas for improvement.
- Collaborated with local law enforcement on incident investigations and reporting.
- Coordinated emergency response plans for various security incidents or threats.
- Evaluated security systems and recommended enhancements to bolster asset protection and mitigate risks.
- Established clear guidelines and procedures for security policies and protocols.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
Executive Team Leader – Asset Protection
Target Corporation
10.2001 - 07.2002
- Implemented safety protocols to maintain a secure shopping environment.
- Developed team members through targeted training programs, enhancing skills and performance.
- Coordinated staff schedules to align with peak hours, optimizing staffing levels.
- Fostered positive team culture by promoting effective communication and providing support.
Education
Bachelor of Science - Criminal Justice Administration
Concordia University
Skills
- Project management
- Cross-functional collaboration
- Training program development
- Microsoft Office proficiency
- Leadership skills
- Threat assessment and mitigation
- Access control strategies
- Surveillance monitoring techniques
- Risk assessment methodologies
- Emergency response planning
- Incident reporting procedures
- Security protocol development
- Conflict resolution techniques
- Crisis management strategies
- Personnel screening processes
- Crowd control measures
- Alarm response protocols
- Event security management
- Security awareness training
- Workplace violence prevention strategies
- Executive protection services
- Visitor management systems
- Perimeter security measures
- Investigative skills and techniques
- Physical security audits and assessments
- Intrusion detection systems
- Law enforcement liaison
Timeline
Mobile Customer Service Rep 3 – Activation, Troubleshooting
Charter Communications – Spectrum Mobile
04.2023 - Current
Security Representative
Hertz Holdings – Hertz Rental Car
03.2023 - 04.2023
Corporate Physical Security - Multiple Positions
QURATE RETAIL GROUP – HSN/QVC
02.2011 - 02.2023
Loss Prevention Manager
Sears Holding Corporation – Kmart & Sears
07.2009 - 02.2011
Physical Security Manager
Kearney Construction Company
11.2005 - 11.2008
Director of Loss Prevention
InterContinental Hotels Group – Holiday Inn Tampa Busch Gardens
09.2003 - 10.2005
Executive Team Leader – Asset Protection
Target Corporation
10.2001 - 07.2002
Bachelor of Science - Criminal Justice Administration
Concordia University