Dale Lynch
Edmond,OK
Summary
Dynamic professional with extensive experience at Health Care Service Corporation, excelling in business analysis and team collaboration. Proven track record in mentoring, project completion and ensuring regulatory compliance. Adept at requirements gathering and analysis, driving project success while fostering a culture of continuous improvement and professional growth.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Project Delivery Specialist
Health Care Service Corporation, HCSC
01.2016 - 06.2024
- Mentored junior team members, contributing to their professional growth and development within the organization.
- Ensured regulatory compliance by keeping abreast of industry-specific guidelines and incorporating them into every aspect of the project.
- Played a pivotal role in troubleshooting issues, expediting resolution and preventing project delays.
Sr. Supervisor
Health Care Service Corporation, HCSC
01.2005 - 12.2015
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Technical Support Specialist
Health Care Service Corporation, HCSC
06.1998 - 12.2004
- Followed up with claim processing site staff to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires and claim processing staff on technical support procedures, contributing to overall team success and performance improvement.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Claims Work for Springfield Processing Site
Health Care Service Corporation, HCSC
08.1985 - 05.1998
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- In this time period, I worked five different roles in the Springfield IL processing site.
- Started as an entry level Claims Processor, then a Customer Service Rep, then a Claims Technician, then a Claims Coordinator and finally a Group Benefit Specialist.
- Did all that prior to joining the Tech Support area in June of 1998.
- Basically worked up the ranks of the working side of claims.
Education
Bachelor of Science - Personnel Management With A Minor in Economics
Eastern Illinois University
Charleston, IL 08.1980 - 05.1985
Skills
Business analysis
Requirements gathering
Requirements analysis
Teamwork
Timeline
Sr. Project Delivery Specialist
Health Care Service Corporation, HCSC
01.2016 - 06.2024
Sr. Supervisor
Health Care Service Corporation, HCSC
01.2005 - 12.2015
Technical Support Specialist
Health Care Service Corporation, HCSC
06.1998 - 12.2004
Claims Work for Springfield Processing Site
Health Care Service Corporation, HCSC
08.1985 - 05.1998
Bachelor of Science - Personnel Management With A Minor in Economics
Eastern Illinois University
08.1980 - 05.1985
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