Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dale Phillips

Fresno,CA

Summary

Results-driven IT specialist with 6 years of experience at a managed service provider, including 3 years of hands-on network support and 3 years leading complex IT projects. Proven ability to manage client onboarding, infrastructure migrations, network deployments, and software rollouts while overseeing budgets, timelines, and technical teams. CompTIA-certified with a strong technical foundation that enables effective communication between stakeholders and engineering staff.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER

Kotman Technology
Fresno, CA
02.2023 - Current
  • Led end-to-end delivery of client-facing IT projects including network deployments, infrastructure migrations, client onboarding, and software/system rollouts.
  • Managed project budgets, ensuring cost control and alignment with client contracts and internal profitability targets.
  • Developed and maintained detailed project timelines, coordinating milestones across internal teams and third-party vendors to ensure on-time delivery.
  • Supervised and directed internal technicians, delegating tasks, tracking progress, and resolving blockers to keep projects on schedule.
  • Served as the primary point of contact for clients throughout the project lifecycle, providing regular status updates and managing expectations.
  • Collaborated with sales and engineering teams during scoping to produce accurate project plans and resource estimates.
  • Managed Microsoft Intune MDM deployment projects, overseeing device enrollment, policy configuration, and rollout across client organizations.
  • Led Microsoft Entra ID (Azure AD) migration projects, transitioning client environments from on-premises Active Directory to cloud-based identity management.

NETWORK SUPPORT SPECIALIST

Kotman Technology
Fresno, CA
09.2019 - 02.2023
  • Managed and resolved technical support tickets across a diverse client base, prioritizing issues by severity and ensuring SLA compliance.
  • Handled escalated network issues, diagnosing root causes and implementing solutions to minimize client downtime.
  • Configured, deployed, and maintained network equipment including routers, switches, firewalls, and wireless access points.
  • Performed on-site installations and network deployments at client locations, ensuring proper setup and documentation.
  • Collaborated with project teams to support infrastructure rollouts and client onboarding initiatives.
  • Documented network configurations, troubleshooting procedures, and resolutions to build internal knowledge base resources.

Education

HIGH SCHOOL DIPLOMA -

Edison High Scohol
Fresno
06-2012

Skills

    Project Management: Budgeting, Timeline Management, Resource Planning, Risk Management, Stakeholder Communication

    Networking & Security: Cisco, Cisco Meraki, SonicWall, Sophos, Ubiquiti, Huntress, VLANs, LAN/WAN, Firewalls, Wireless APs

    VoIP: 3CX, Microsoft Teams Voice, VoIP systems

    RMM & Ticketing: ConnectWise Manage, ConnectWise Automate, NinjaOne

    Documentation: Hudu, IT Glue,

    Infrastructure & Cloud: Windows, Linux, Mac, Microsoft Intune (MDM), Microsoft Entra ID, Azure AD, On-Premises & Cloud Migrations

    Virtualization: Hyper-V, VMware

Certification

CompTIA Security+

Timeline

PROJECT MANAGER

Kotman Technology
02.2023 - Current

NETWORK SUPPORT SPECIALIST

Kotman Technology
09.2019 - 02.2023

HIGH SCHOOL DIPLOMA -

Edison High Scohol