Michelle Ramirez
Tacoma,WA
Summary
Have gained variety of experience and knowledge through various workplaces and from college. Just graduated with a Healthcare Management Bachelor of Science Degree. All knowledge is fresh in my mind and i am eager and excited to put my input into a healthcare facility. Want to gain additional experience and officially begin my career. I am fast adapting, multitasker, and learn fast and able to communicate professionally and effectively. My goal is to improve the efficiency and effectiveness and productivity into a future facility with my knowledge and insight.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Tinley Park High School
Tinley Park, IL
08.2025 - 11.2025
- Assist in compiling data on the effectiveness of at risk programs, compiling student data for team meetings to communicate on risk management and mitigating any risks.
- Monitoring students at risk on grades and behavior and assist in planning and organize to help any situation and refrain from risk.
- Gather student data depending on grades, behavior, attendance, college decisions and additionally data in the school.
- Work with assistant principle and counselors to plan, organize and monitor any upcoming projects in overall school.
- Coordinate testing for school, college and career planning and monitor homebound tutoring and all school projects.
Bilingual Aide
Oak Forest High School
Oak Forest, IL
12.2023 - 08.2025
- Assist with classroom management and organize classroom instructions and materials. Provide assistance and public relations with staff, students, parents and community members.
- Assist with financial forms and registration process for parents and students.
- Translate lesson plans for variety of subjects including math, science, history and finance and elective courses.
- Assist 25-30 students in classroom with language barriers to reinforce learning concepts presented by teachers.
Behavior Technician
Functional Skills Group
Oak Lawn, IL
09.2023 - 12.2023
- Work with kids from different ages and level of autism and work on different lessons depending on kids tasks and behavior work.
- Work with kids non-verbal and verbal and aggressive kids. Learned how to provide and create lessons and skills so the kid is able to grow and improve.
- Worked with Spanish speaking autistic kids and provided lessons and tasks in Spanish language.
Medical Assistant and Receptionist
Curing Physical Therapy
Oak Lawn, IL
01.2023 - 06.2023
- Scheduled, registered, and sent medical billing to patients.
- Learned how to work with patients and work with physical therapists.
- Know how to accommodate patients to rooms and set up for their needs.
- Performed laser therapy and ultrasound therapy and exercises needed depending on patient.
- Worked in a fast environment and provided the best care for patients following all the guidelines and rules.
- Provided ADL retraining and ROM exercises.
Cashier/Sales Associate
Ulta
Orland Park, IL
04.2022 - 09.2022
- Learned how to perfect customer service and communicate and bond with customers.
- Learned how to manage my own overall ranking as a cashier in the store.
- Set goals to sell amount of company credit cards, loyalty accounts and sales.
- Multitasking was perfected to deliver the best service and make sales.
- Know how to manage money and while meeting the standards from the company.
Cashier/Sales Associate
Menards
Crestwood, IL
11.2020 - 08.2021
- Learned how to communicate with customers through any situation.
- Required to make credit card sales and sell product warranty.
- Dealt with money and checks and was never short on my drawer.
- Learned how to multitask by communicating with customers and having good customer service while dealing with money.
Lifeguard/Swim Instructor
Alsip Park District
Alsip, IL
05.2017 - 09.2020
- Communicated with customers and made sure everyone was safe in the pool.
- Received my CPR, First Aid and Oxygen Administration Certification.
- Worked with young kids, since a summer camp would come to the pool with about 30-40 kids.
- Taught swim lessons with toddlers to adults and communicated with them and create a bond with them so they are able to grow and learn.
Education
Bachelor of Science - Healthcare Management
Rasmussen University
Mokena, IL06.2025
High School Diploma -
Bremen High School
Midlothian, IL05.2019
Skills
- Quality management
- Active listening
- Business management
- Spanish
- Project management in education
- Technical Proficiency
- Project resource management
- Cash Handling
- Event planning project management
- Policy & process development
- Autism Experience
- Toddler Care
- Productivity software
- Negotiation
- Medical office experience
- Windows
- Clinic experience
- Special Needs
- Program management
- HIPAA
- Attention to detail
- Managing business operations budgets - Largest business operations budget managed ($1-$100,000)
- Excel data analysis
- Microsoft PowerPoint
- Project monitoring
- Compliance reporting
- Status Reporting
- Project integration management
- Post-project review
- Applied Behavior Analysis
- Conflict resolution
- Stakeholder relationship building
- Project team debriefing
- Microsoft Project
- Project performance metrics
- Computer literacy
- Project management in technology
- Lifeguard
- Computer operation
- Project quality assurance reporting
- Mental health counseling
- Marketing project management
- Project scheduling
- Zoom
- Google Meet
- Project reporting
- Writing skills
- Classroom Experience
- Patient interaction
- Workers' compensation law
- Project management software
- Project communication management
- Project risk management
- Microsoft Outlook
- Stakeholder feedback mechanisms
- Stakeholder negotiation
- Google Drive
- Project dashboards
- Regular stakeholder meetings
- Documentation review
- Achieving project delivery timelines - Shortest project delivery timeline achieved (Less than 3 months)
- Behavior Management
- Medical terminology
- Budget reports
- Experience with Children
- Research and development project management
- Medical Scheduling
- Interviewing
- Microsoft Word
- Childcare
- Budgeting
- Special education
- Project management - Project management experience (3-5 years)
- Electronic health records (EHR) management
- Managing business operations teams - Largest business operations team managed (More than 20 members)
- Risk reports
- Supervising experience
- Google Sheets
- Project milestone reporting
- Project task coordination
- Stakeholder expectation management
- Tutoring
- Project planning
- Organizational Skills
- Technical project & program manager supervisory experience
- Cost management
- Babysitting
- Product development project management
- Early Childhood Education
- Data entry
- Project leadership
- Microsoft Excel
- Interpersonal skills
- Time management
- English
- EMR systems
- Teaching
- Medical administrative support
- Caregiving
- Lessons Learned Reporting
- Typing
- Project management in finance
- Nannying
- Microsoft Access
- Administrative experience
- Microsoft Office
- Leadership
- Project final report preparation
- Phone etiquette
- Issue tracking
- Experience with individuals with mental health conditions
- Cashiering
- Variance analysis
- Customer Service
- Microsoft Teams
- Swimming
- Social media management
- Project budget management
- Scope management
- Front desk
- Stakeholder management
- Classroom Management
- Math
- Multi-line phone systems - Multi-line phone system experience (3-5 years)
Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Oxygen administration
- Driver's License
Languages
English - Expert
Spanish - Fluent
Bilingual
Timeline
Project Manager
Tinley Park High School
08.2025 - 11.2025
Bilingual Aide
Oak Forest High School
12.2023 - 08.2025
Behavior Technician
Functional Skills Group
09.2023 - 12.2023
Medical Assistant and Receptionist
Curing Physical Therapy
01.2023 - 06.2023
Cashier/Sales Associate
Ulta
04.2022 - 09.2022
Cashier/Sales Associate
Menards
11.2020 - 08.2021
Lifeguard/Swim Instructor
Alsip Park District
05.2017 - 09.2020
Bachelor of Science - Healthcare Management
Rasmussen University
High School Diploma -
Bremen High School