Dale Smith
Santa Fe,Tx
Summary
Passionate about helping customers and creating satisfying experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, multitasking abilities, and active listening to customer for an enhanced experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Representative
Scanscape
04.2022 - 05.2023
- Scan barcodes for products in areas of stores so data is used to access, compare and improve product placement.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Scanned 1000 up to 7500 items in each store.
Package Handler
FedEx
11.2021 - 01.2022
- Received packages off line and scanned them to correlating pallet.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movement.
Bakery Clerk
Kroger
01.2015 - 11.2021
- Answered 10-25 phone orders per day and took 5-10 special orders per day.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products for freshness and maintained organized work area to comply with cleanliness standards.
Worker Student
COLLEGE OF THE MAINLAND
01.2010 - 01.2012
- Answered 10 to 30 calls and transferred to corresponding department.
- Regularly communicated with management to provide feedback and updates.
- Collected, arranged, and input information into database system.
Education
Associates of General studies -
College of The Mainland
Texas City, TX05.2012
High School Diploma -
Santa Fe High School
Santa Fe, TX05.1998
Skills
- Professional Phone Manners
- Quick Learner
- Active Learning
- Customer Care
- Accurate Order Fulfillment
- Food Preparation and Safety
- Guest Satisfaction
- Inventory Control
Certification
- Adjuster All Lines License - June 2023
- Licensed Cosmetologist - August 1999
Timeline
Field Service Representative
Scanscape
04.2022 - 05.2023
Package Handler
FedEx
11.2021 - 01.2022
Bakery Clerk
Kroger
01.2015 - 11.2021
Worker Student
COLLEGE OF THE MAINLAND
01.2010 - 01.2012
Associates of General studies -
College of The Mainland
High School Diploma -
Santa Fe High School
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