Summary
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dale Tapp

Colorado Springs

Summary

Dynamic Senior VTC Technician with extensive experience at NWN Carousel, excelling in project management and system troubleshooting. Achieved a remarkable reduction in emergency tickets through proactive maintenance. Proficient in technical documentation and quality assurance, ensuring seamless video conferencing operations for high-profile clients.

Work History

Senior VTC Technician V

NWN Carousel
Colorado Springs
04.2015 - 02.2026
  • Executed daily preventative maintenance procedures, reducing emergency trouble tickets to fewer than 3 per month across 30 systems.
  • Maintained, installed, and upgraded conferencing systems to ensure seamless communication.
  • Trained users on effective use of video conferencing systems, enhancing user proficiency at TrowePrice corp.
  • Utilized ServiceNow ticketing system to manage technical support requests.
  • Respond to emergency help tickets.

VTC Engineer

Apex Staffing
Denver
01.2015 - 03.2015
  • Managed VTC system for deployment of VTC carts, facilitating virtual doctor appointments.

Audio Video Technician II

Lockheed Martin
Colorado Springs
08.2014 - 01.2015
  • Installed and operated the fiber distribution system at Cheyenne Mountain Air Force Station.
  • Executed service contract duties at Cheyenne Mountain Air Force Station.
  • Install various Polycom HDX VTC units and set up several conferences using KG 19 encryption devices.
  • Maintained base video systems, including a satellite dish farm with 13 antennas, to support operational readiness.
  • Proficient in fiber termination and installation of Crestron Digital Media products.
  • Performed preventative maintenance on six Planar cube video walls, enhancing system reliability and performance.

Senior Audio Video Engineer

General Projection Systems
Colorado Springs
08.2004 - 07.2014
  • Installed and configured Tandberg MPS Video Conference Bridge (Secure with KIV 7 M) and a separate Unsecure Bridge.
  • Completed contract for installation and operation of A/V and Tandberg Video Teleconferencing Bridge for US Army 4ID G6 VTC, ensuring secure and efficient communication through KIV updates.
  • Installed and operated high-end integrated audio video systems.
  • Install and service all audio video and VTC equipment, including control computers at 4ID headquarters on a daily basis.
  • Managed software updates for AV, MATV, CCTV, and related equipment to ensure optimal performance.
  • Assessed VTC request scheduling and proposed operational enhancements.
  • Supported service contract for T. Rowe Price.

Owner /Contractor to Lodge Net Pay Per View System

Tap "N" Sat Communications
Colorado Springs
05.2001 - 05.2003
  • Responsible for in field design and installation of satellite delivered encrypted digital video systems for secure content.
  • Combined master antenna systems and internet distribution on a coax fed system.
  • Installed Picture Tel and Polycom Video conference systems in hotel meeting rooms.
  • Submitted bids for projects.
  • Coordinated team activities to achieve project milestones and deadlines.
  • Managed payroll administration to maintain accurate employee records.
  • Supervisor: Steve Pofahl - 888-563-4363; Contact: Yes

Satellite Engineer for Broadcast Streaming

I Beam Broadcasting
Sunnyvale
03.2000 - 05.2001
  • Acquired all satellite and fiber resources for live streaming of major sports and news events.
  • Designed and built two 60 channel TVRO satellite antenna farms in Sunnyvale, CA. and Oklahoma City.
  • Installed video teleconference system to enhance collaboration between facilities.
  • Maintained and operated master control room systems to ensure seamless broadcast functionality.
  • Supervised team operations and managed communications to facilitate effective project execution.

Regional Operations Manager

On Command Video Corp
San Jose
11.1993 - 03.2000
  • Directed overall operations, budgets, and employee reviews.
  • Coordinated multiple installation schedules to optimize project timelines.
  • Oversaw customer service and installation departments.
  • Supported field operations, database and network systems.
  • Instrumental in design of Marriott Hotel Video Teleconference system.
  • The company was based on pay-per-view systems for large chain hotels.
  • Supervisor: David Simpson - 408-360-4500; Contact: Yes

Education

Associate of Science - Electronics Engineering

Arapahoe Community College
Littleton, Colorado
08-1978

Graduate - Electronics Engineering

High School Cherry Creek
Englewood, Colorado
05-1976

Skills

  • Project management and planning
  • Quality assurance controls
  • Troubleshooting analysis
  • Data analysis and reporting
  • Technical documentation
  • Time management strategies

Certification

  • TS/SCI, 03/03/15, Will need sponsored.
  • Specialized Education - Tanberg MCU VTC Installation, 03/03/10
  • Tandberg Representative on site for installation and training on operation of VTC Bridge equipment for secure and non-secure Video Teleconferencing.
  • Certification - Awareness Training level 1, 02/19/10
  • Certification - Control Room Technical Training, 01/08/09
  • Certification - Info Comm Certified Technology Specialist #1152298, 10/31/09
  • Certification - Polycom VTC, 12/22/08
  • Certification - Clear One Audio Products, 03/27/06
  • Certification - Clear One Audio mixing technical certification, 10/06/04
  • Certification - Polycom VTC Bridge Installation & operation, 05/01/06

Accomplishments

  • Award - U.S Army Battle Command Training for Achievement, 05/14/10
  • In appreciation from Mike McGuire from the Operations group Delta DRAGOONS
  • From the 19th of April through May 14th support at 4ID headquarters of AV recording of mission.

Timeline

Senior VTC Technician V

NWN Carousel
04.2015 - 02.2026

VTC Engineer

Apex Staffing
01.2015 - 03.2015

Audio Video Technician II

Lockheed Martin
08.2014 - 01.2015

Senior Audio Video Engineer

General Projection Systems
08.2004 - 07.2014

Owner /Contractor to Lodge Net Pay Per View System

Tap "N" Sat Communications
05.2001 - 05.2003

Satellite Engineer for Broadcast Streaming

I Beam Broadcasting
03.2000 - 05.2001

Regional Operations Manager

On Command Video Corp
11.1993 - 03.2000

Associate of Science - Electronics Engineering

Arapahoe Community College

Graduate - Electronics Engineering

High School Cherry Creek

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Dale Tapp