Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

DALE TAYLOR

San Jose,USA

Summary

Strategic Program Developer with expertise in quality improvement monitoring, successfully led inter-agency communications at HomeFirst to enhance policy adherence and tenant safety protocols. As an IT Business Analyst at Cisco, demonstrated strong written communication and project management skills, fostering cross-functional collaborations for successful project execution.

Overview

8
8
years of professional experience

Work History

Staff Supervisor

HomeFirst
San Jose, USA
02.2022 - Current
  • Headed inter-agency communications for program staff and residents.
  • Liased for all residential crisis management and emergencies, including medical intervention services, to ensure tenant safety.
  • Responded promptly to emergency situations involving tenant safety or security concerns.
  • Resolved conflicts between personnel by listening to grievances, identifying causes of disputes, and implementing corrective actions as necessary.
  • Trained Resident Advocates and Shift Supervisors in Homeless Management Information Systems (HMIS) database processes, unit inspections, and social services research for clients.

Resident Advocate

HomeFirst
San Jose, USA
10.2019 - 02.2022
  • Collaborated with the Resident Advocate and Case Management teams to provide employment and housing resources for more than 100 of our program residents from various ethno-social backgrounds.
  • Fostered positive rapport with program residents for crisis intervention and conflict management purposes.
  • Researched rental assistance programs and other resources available for tenants in need of financial assistance.

IT Business Analyst/Communications Specialist

Cisco
San Jose, USA
01.2017 - 12.2018
  • Collaborated with cross-functional teams such as development, engineering, marketing, sales. to ensure smooth execution of projects according to timeline and budget constraints.Developed comprehensive project plans, including timelines and resources needed for successful completion of projects.
  • Created user stories, use cases, process flows, wireframes, mock-ups, prototypes. to communicate requirements clearly with development teams.

2nd Lieutenant

US Army Reserve
Mountain View, USA
09.2017 - 08.2018
  • Liased unit superiors as Assistant Officer to prepare briefings for Pacific areas of interest, naval activities, and current active enemy weapons systems, using Open-Source Intelligence (OSINT) materials, with a high degree of confidentiality and professionalism.

Education

Master of Science - Marketing

Santa Clara University
Santa Clara, CA
12-2020

Bachelor of Science - Political Science

Santa Clara University
Santa Clara, CA
06-2015

Reserve Officer Training Course (ROTC) Program -

Santa Clara University
Santa Clara, CA
06-2015

School of Professional And Extended Studies (Criminal Justice And Law Program) -

American University
Washington, DC

Skills

  • Strong Written Communication Skills
  • Strategic Program Development
  • Dispute Resolution Expertise
  • Compliance Management

Affiliations

  • Interned for West Virginia’s 1st District Congressman McKinley.
  • Discussed and debated federal, state, and local laws and their impact on specific populations via the Criminal Justice and Law Program at American University.

Timeline

Staff Supervisor

HomeFirst
02.2022 - Current

Resident Advocate

HomeFirst
10.2019 - 02.2022

2nd Lieutenant

US Army Reserve
09.2017 - 08.2018

IT Business Analyst/Communications Specialist

Cisco
01.2017 - 12.2018

Master of Science - Marketing

Santa Clara University

Bachelor of Science - Political Science

Santa Clara University

Reserve Officer Training Course (ROTC) Program -

Santa Clara University

School of Professional And Extended Studies (Criminal Justice And Law Program) -

American University

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DALE TAYLOR