Dale Tocchini
Novato,CA
Summary
Skilled Service Manager with a proven track record at Phaedrus, specializing in BMW and MINI repairs. Demonstrated excellence in problem-solving and team leadership, effectively resolving customer complaints and boosting patronage. Expert in vehicle maintenance and repair, ensuring high-quality service delivery. Achieved significant improvements in team performance and customer satisfaction.
Overview
45
45
years of professional experience
Work History
Service Manager, Service Advisor, Co-owner
Phaedrus(Independent BMW and MINI Repair)
01.1990 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Auto Technician
Custom Brake and Alignment
01.1980 - 01.1990
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
Education
No Degree - Physics, Calculus, Russian, Calculus
UCB, UCSB, Chabot JC
Berkeley, Santa Barbara, Hayward, CA.High School Diploma -
Bishop O'Dowd High School- College Prep
Oakland, Ca.06-1974
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager, Service Advisor, Co-owner
Phaedrus(Independent BMW and MINI Repair)
01.1990 - Current
Auto Technician
Custom Brake and Alignment
01.1980 - 01.1990
No Degree - Physics, Calculus, Russian, Calculus
UCB, UCSB, Chabot JC
High School Diploma -
Bishop O'Dowd High School- College Prep
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