Steven Gusmano

• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Trained numerous new or less experienced employees on standards, efficiency, and conflict resolution for best-in-class customer service.

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.

: performed new vehicle preparation and New York State inspections for delivery. installation of new car accessories such as radios, air conditioning, upgraded mirrors, roof racks and trunk racks.

: designed and utilized my own templates to install factory designed accessories, such as three piece spoilers.