Ariane Hwang
Las Vegas,NV
Summary
Highly motivated & well seasoned Assistant Service Manager bringing 8 years high end clientele experience.
Proficient in business practices, standards of operation and customer expectations.
Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Excellent communication skills with proven history of effectively collaborating across all dealership organizational levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Service Manager/Service Advisor
Audi Las Vegas
01.2016 - 04.2024
- Met with high line customers to discuss service needs and develop effective and practical solutions.
- Improved trust & satisfaction by addressing and resolving service-related concerns promptly and professionally to each clients' individual personalities.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Hourly Technician/Service Valet
BMW Of Las Vegas
04.2012 - 01.2016
- Maintained basic service on high end vehicles.
- Valeted BMW vehicles for clients upon drop off & pick up.
- Ordered/pulled parts for service technicians.
Limousine Chauffeur
Presidential Limousine Services
05.2011 - 04.2012
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Conducted advanced trip planning based on clients'' preferences or requirements for each journey.
- Exhibited flexibility in accommodating last-minute schedule changes or route adjustments as needed.
- Developed strong rapport with clients by exhibiting courtesy, professionalism, and exceptional communication skills.
Accountant Clerk Teller
Terrible Herbst Oil Company
12.2007 - 05.2011
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
Education
Associate of Arts - Cosmetology
Euphoria Institute
Las Vegas07.2005
High School Diploma -
Centennial High School
Las Vegas, NV06.2003
Skills
- Customer service focus
- Staff Training and Development
- Technical/Brand Knowledge
- Service planning/Technician Management
Certification
Top Seller Award 2022
Top Luxury Brand ASM Nationwide for all Autonation Stores 2023
Customer Service Excellence Award 2017 - 2024
Timeline
Assistant Service Manager/Service Advisor
Audi Las Vegas
01.2016 - 04.2024
Hourly Technician/Service Valet
BMW Of Las Vegas
04.2012 - 01.2016
Limousine Chauffeur
Presidential Limousine Services
05.2011 - 04.2012
Accountant Clerk Teller
Terrible Herbst Oil Company
12.2007 - 05.2011
Associate of Arts - Cosmetology
Euphoria Institute
High School Diploma -
Centennial High School
Top Seller Award 2022
Top Luxury Brand ASM Nationwide for all Autonation Stores 2023
Customer Service Excellence Award 2017 - 2024
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