Jacob Nedwell
Mooresville,NC
Summary
Goal-oriented manager with over 10 years of distinguished experience in retail, now looking to turn passion into a career. I have a fair bit of experience with installing aftermarket components on my jeep, that includes headers, exhaust, ball joints, lift kit, side steps, custom fenders, etc
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Service Manager/Service Advisor
Auto Lube & Repair LLC
05.2026 - 10.2026
- Coordinated service department workflow, balancing technician capacity with customer appointment demands.
- Resolved customer concerns by explaining recommendations, timelines, and completed repairs clearly.
- Supervised daily shop operations, ensuring adherence to service standards and communication procedures.
C Level/Lube Tech
STR Automotive
01.2026 - 05.2026
- Performed preventative maintenance, conducted MPIs, and maintained a safe, organized workshop environment adhering to STR standards
- Performed oil changes, fluid top-offs, and preventive maintenance inspections on customer vehicles.
- Inspected filters, belts, hoses, and tire pressure to identify service needs.
- Documented vehicle conditions and recommended additional maintenance based on technician findings.
Car and E-Transport Specialist
Best Buy
11.2024 - 12.2025
- Provided expert car audio solutions, fostering strong customer relationships and educating on specifications to drive sales.
- Coordinated freight schedules to support efficient inbound and outbound transportation flows.
- Monitored shipment status and resolved delivery exceptions with carriers and internal teams.
- Optimized routing plans to improve service consistency and reduce transit delays.
Sales Associate
Timberland
09.2024 - 04.2025
- Provided personalized recommendations, upheld merchandising standards, and coordinated inventory strategies to achieve sales metrics.
- Delivered consultative customer service, matching footwear and apparel to performance and lifestyle needs.
- Drove sales by promoting Timberland products, features, and seasonal collections.
- Maintained accurate cash handling and POS transactions during high-volume store traffic.
Sales Manager (Sales Lead)
American Eagle
10.2023 - 05.2024
- Led retail teams, standardized operations, analyzed sales data to enhance productivity and drive revenue growth.
- Directed sales floor operations to strengthen customer engagement and support daily revenue targets.
- Coached associates on selling techniques, product knowledge, and service standards.
- Monitored POS activity, transaction accuracy, and cash handling compliance.
Trash/Recycle Can Maintenance
Troiano Waste Management
07.2021 - 07.2023
- Maintained waste units through welding, tool use, and painting, while managing inventory and coordinating dispatch.
- Sorted recyclable materials by type, removing contamination to maintain processing quality.
- Operated balers, compactors, and material-handling equipment following safety procedures.
- Inspected incoming loads for prohibited items and routed acceptable materials to proper streams.
Ride Operator Assistant Manager
Funtown Splashtown USA
05.2014 - 06.2023
- Supervised ride operations and trained staff, prioritizing safety and maintaining high park satisfaction.
Carpenter’s Apprentice
Nedwell Builders
10.2022 - 01.2023
- Assisted in high-end framing and finish carpentry using precision measurement skills and professional equipment.
Computer Sales Specialist
Best Buy
09.2021 - 05.2022
- Specialized in high-performance computing, providing technical advice on custom PC builds and hardware configurations.
Overnight Stock Manager
American Eagle
01.2019 - 01.2021
- Directed overnight logistics and supervised teams to ensure morning store readiness for high-volume traffic.
- Directed stockroom operations to maintain merchandise flow and floor replenishment.
- Oversaw shipment processing, ticketing, and zoning to support visual merchandising standards.
- Monitored inventory accuracy through regular counts, audits, and discrepancy resolution.
Education
Certificate - Diesel Technology
Horry-Georgetown Technical College (HGTC)
Conway08-2025
AS - Communication
University of Southern Maine
Gorham12-2021
Skills
- Automotive service management
- Service department coordination
- Customer service
- Aftermarket parts installation
- Team leadership
- Customer service excellence
- Customer service
Certification
Diesel Technology Certificate
Timeline
Assistant Service Manager/Service Advisor
Auto Lube & Repair LLC
05.2026 - 10.2026
C Level/Lube Tech
STR Automotive
01.2026 - 05.2026
Car and E-Transport Specialist
Best Buy
11.2024 - 12.2025
Sales Associate
Timberland
09.2024 - 04.2025
Sales Manager (Sales Lead)
American Eagle
10.2023 - 05.2024
Carpenter’s Apprentice
Nedwell Builders
10.2022 - 01.2023
Computer Sales Specialist
Best Buy
09.2021 - 05.2022
Trash/Recycle Can Maintenance
Troiano Waste Management
07.2021 - 07.2023
Overnight Stock Manager
American Eagle
01.2019 - 01.2021
Ride Operator Assistant Manager
Funtown Splashtown USA
05.2014 - 06.2023
AS - Communication
University of Southern Maine
Certificate - Diesel Technology
Horry-Georgetown Technical College (HGTC)