Frank Abernethy
Newbury Park,USA
Summary
Experienced Service Advisor/Reconditioning Advisor. Over 30 years experience in the automotive industry. Proficiency in customer service, communicating with customers and technicians to solve problems while staying in budget, prepare purchase orders for vendors, prepare paperwork and estimates, order parts, take inventory and send invoices.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
First Honda of Simi Valley
08.2023 - 12.2023
- Greet customers coming in for service and advise them what repairs or maintenance are needed.
- Cashier my customer and close out the paperwork.
- Answer phone and set appointments.
Recon Manager
Shaver Automotive Group
11.2015 - 05.2023
- Pre-delivery inspections of new and used cars coming into dealership.
- Inspect cars for damage, check engines, windshields, bodywork, paint, tires.
- Have cars smog tested. Make sure tires are within specification.
- Get car detailed and test drive vehicle while trying to stay within budget.
- Remove plastic cover, take out of shipping mode and test drive for 5 miles to make sure it is ready for front line.
Service Adviser/Recon Advisor
Toyota of Thousand Oaks
01.2000 - 10.2015
- Communicate with customers bringing vehicles in for service.
- Advise customers what repairs are needed and estimate of cost.
- Reconditioning of used vehicles/trade ins, safety inspections, smog inspections, advise on paint and bodywork if needed.
- Check for engine codes, preparing vehicles for resale.
Service Advisor
Toyota of Simi Valley
02.1986 - 08.1999
- Write repair orders, explain to the technician what the customer's concerns are, and then advise the customer on needed repairs and estimate of costs.
- Also worked in parts department, ordering parts needed by mechanics and customers, inventory.
Education
High school diploma and college classes - Business
Erasmus Hall/Moorpark College
Moorpark, CA09.1997
High school diploma -
Eramus hall
Brooklyn, NY06.1973
Skills
- Reynolds and Reynolds expertise
- Project management
- Client relationship management
- Inventory control
- Effective communication
- Safe driving
- Vehicle maintenance expertise
- Route driving
- Automotive dealership experience
- Automotive service management
- Cash management
- Team leadership experience
- Automotive upkeep
- Sales enhancement
- Auto Estimating
- Automotive brake repair
- Professional delivery driver
- Automotive maintenance experience
- Oil Change
- Merchandising
- Mechanical expertise
Certification
Non-CDL Class C Driver's License, C4742126, 08/01/19, 12/01/24
Personal Information
Authorized To Work: US
Timeline
Automotive Service Advisor
First Honda of Simi Valley
08.2023 - 12.2023
Recon Manager
Shaver Automotive Group
11.2015 - 05.2023
Service Adviser/Recon Advisor
Toyota of Thousand Oaks
01.2000 - 10.2015
Service Advisor
Toyota of Simi Valley
02.1986 - 08.1999
High school diploma -
Eramus hall
High school diploma and college classes - Business
Erasmus Hall/Moorpark College
Similar Profiles
Juliana E. GloreJuliana E. Glore
Campus Supervisor/Substitute Teacher at Simi Valley, Simi Valley Unified School DistrictCampus Supervisor/Substitute Teacher at Simi Valley, Simi Valley Unified School District
Christopher FosterChristopher Foster
Service Advisor at Simi Valley ChevroletService Advisor at Simi Valley Chevrolet
Maria Isabel SuarezMaria Isabel Suarez
Phlebotomy at Simi Valley Adult School And Career InstitutePhlebotomy at Simi Valley Adult School And Career Institute