Reynolds & Reynolds
PETER T. REED
Wilton,CT
Summary
An experienced and multiple award-winning Service Advisor with a proven track record of measurable results, ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction seeking a company focused on taking care of its customers and employees.
Overview
25
25
years of professional experience
Work History
Automotive Service Advisor
MINI of Fairfield County
2015.01 - 2022.01
- Winner of MINI Grand Motoring Tour 5 years in a row for client service
- Created detailed repair orders, oversaw quality control, dispatched work, and assigned loaner cars.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Assistant Service Manager
Hyundai
2014.01 - 2015.01
- Winner of Hyundai Regional Service Advisor Championship
- Created repair orders, oversaw quality control, dispatched work, assign loaner cars
- Went back and forth between working in Service and working in Parts depending on what was needed on any particular day.
- Met with customers to discuss service needs and offer available solutions.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Automotive Service Advisor
BMW of Greenwich
2013.02 - 2014.02
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about mechanical and vehicle safety needs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Night-time Automotive Service Manager
Mercedez-Benz of Greenwich
2010.01 - 2013.01
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Education
Business Administration and Finance -
Sacred Heart University
Fairfield, CTGasoline/Diesel Technology -
Porter and Chester Institute
Stratford, CTSkills
- Talent Plus certified
- Mercedes-Benz Base Silver Star Certified
- Reynolds & Reynolds
- Parts Ordering
- Building Relationships
- Customer Satisfaction
- Complaint Handling
- Technical knowledge
Awards
- Winner of MINI Grand Motoring Tour five years in a row for selling the most maintenance contracts and high volume of hours per repair order coupled with superior customer satisfaction and retention
- Winner of various other awards while with MINI for quality service
- Talent Plus certified
- Mercedes-Benz Base Silver Certified
- Hyundai Regional Service Advisor Championship
- Multiple 5-star customer reviews and numerous repeat customers
- ASE certified Service Consultant
- ASE certified Level A technician
Software
Timeline
Automotive Service Advisor
MINI of Fairfield County
2015.01 - 2022.01
Assistant Service Manager
Hyundai
2014.01 - 2015.01
Automotive Service Advisor
BMW of Greenwich
2013.02 - 2014.02
Night-time Automotive Service Manager
Mercedez-Benz of Greenwich
2010.01 - 2013.01
Business Administration and Finance -
Sacred Heart University
Gasoline/Diesel Technology -
Porter and Chester Institute
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