Donna Scheurer
Old Bridge,NJ
Summary
Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Service Manager/Service Advisor
OPEN ROAD AUTO GROUP
East Brunswick, NJ
06.2021 - Current
- Trained and mentored junior staff on best practices and company standards.
- Oversaw daily operations of service department, ensuring customer satisfaction and efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Met with customers to discuss service needs and offer available solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Service Advisor
Crystal Auto Mall
Green Brook Township, NJ
10.2019 - 06.2021
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Facilitated effective communication between customers and service technicians to enhance satisfaction.
- Provided detailed vehicle inspections, delivering accurate estimates for repairs and maintenance.
- Analyzed customer feedback to identify trends, driving improvements in service delivery quality.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Open Road Mazda
East Brunswick, NJ
04.2017 - 10.2019
- Trained new service advisors on company protocols, improving team efficiency and knowledge retention.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Assistant store manager/ retail sales manager
Pepboys
04.2014 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and mentored staff to enhance customer service and sales skills.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Footwear sales manager
Modells sporting goods
01.2013 - 04.2014
- Directed daily sales operations, ensuring target achievement and optimal customer satisfaction.
- Mentored and trained sales staff, fostering a high-performance culture and improving team productivity.
- Collaborated with marketing teams to create promotional strategies that increased store traffic and conversion rates.
- Conducted regular performance reviews, providing constructive feedback to improve individual team member capabilities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
High School Diploma -
Sayreville War Memorial High School
Sayreville, NJ06.2013
Skills
- Phone etiquette
- Customer service focus
- Staff training and development
- Customer support
- Sales
- Dealership experience
- Service writing
- Communications
- Retail sales
- Reliable and responsible
- Trustworthy and honest
- Time management
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Assistant Service Manager/Service Advisor
OPEN ROAD AUTO GROUP
06.2021 - Current
Service Advisor
Crystal Auto Mall
10.2019 - 06.2021
Service Advisor
Open Road Mazda
04.2017 - 10.2019
Assistant store manager/ retail sales manager
Pepboys
04.2014 - 04.2017
Footwear sales manager
Modells sporting goods
01.2013 - 04.2014
High School Diploma -
Sayreville War Memorial High School