Results-driven professional skilled in content management, report analytics, expense management, and market research. Expertise in negotiation and multitasking, paired with strong communication and customer service capabilities. Focused on process improvement and operational efficiency within fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Self Employed - Contractor
Norm Davis Construction
Galena, IL
02.2016 - Current
Coordinated project timelines and resources for residential construction projects, ensuring timely and efficient execution.
Reviewed blueprints and technical documents to guarantee accurate project execution.
Monitored progress against established timelines, enabling adherence to project deadlines.
Communicated with clients to address concerns and provide timely progress updates.
Oversaw on-site safety protocols, ensuring compliance with all regulations.
Assessed existing structures to recommend repair or replacement options based on detailed condition evaluations.
Created corrective action plans to mitigate unexpected delays and obstacles during construction, facilitating project continuity.
Implemented best practices for waste reduction and materials management to enhance sustainability.
Front Desk Manager
Hotel Julien
Dubuque, Iowa
2013 - 2014
Managed front desk operations, ensuring efficient guest check-in and check-out.
Trained front desk staff on customer service standards and hotel policies.
Resolved guest complaints promptly, resulting in enhanced guest satisfaction.
Implemented scheduling for front desk staff, maximizing coverage and service quality.
Coordinated room assignments while maintaining accurate guest records.
Collaborated with housekeeping to guarantee timely room availability for guests.
Oversaw daily cash handling procedures, ensuring accuracy and accountability.
Provided information on hotel amenities, local attractions, and services to enhance guest experience.
Print Manager /Research and Development Associate Software Developer
Designmill Inc.
Elizabeth, Illinois
2005 - 05.2010
Managed print production schedules, ensuring timely delivery of projects.
Oversaw quality control processes for maintaining print accuracy and consistency.
Coordinated sourcing of high-quality materials with vendors to enhance project quality.
Implemented cost-saving initiatives in printing operations and material consumption.
Monitored job progression through each completion stage, from pre-pressing to finishing touches.
Reviewed proofs prior to production to ensure accuracy and prevent costly errors.
Developed and executed test cases for software applications.
Collaborated with developers to identify and resolve software defects.
Executed performance tests to assess application speed, scalability, and reliability under varying loads.
Maintained up-to-date knowledge of emerging technologies related to software testing processes.
Utilized debugging tools to analyze code errors and recommend solutions to improve product quality.
General Manager Movie Theatre
Lindo Theatre
Freeport, Illinois
1997 - 2002
Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Implemented strategic initiatives that improved operational efficiency and elevated service quality.
Managed staff recruitment, training, and performance evaluations to build a skilled workforce.
Resolved customer complaints promptly, ensuring high standards of service delivery.
Oversaw compliance with company policies and industry regulations consistently.
Communicated with stakeholders to ensure alignment of objectives and expectations.
Operated projection equipment for high-quality film presentations while troubleshooting technical issues during screenings.
Conducted routine inspections of projection booth equipment to ensure optimal performance and reliability.
Developed a promotion with local Applebee's to bring more patrons on slow days.
Lodge Chief (CEO)
Order of the Arrow - Wulapeju Lodge
Rockford, Illinois
1995 - 1998
Directed strategic planning initiatives for youth leadership development programs.
Coordinated fundraising campaigns, enhancing resources for lodge activities and initiatives.
Implemented policies ensuring compliance with safety and operational standards.
Evaluated program effectiveness, guiding future planning and enhancements.
Facilitated board meetings while providing leadership guidance to senior management.
Reviewed existing systems regularly for potential improvements or upgrades.
Recruited, trained, mentored, and managed employees across all organizational levels.
Organized events to promote outdoor skills and scouting values, fostering member engagement.
Graphic Designer
Tristate Screenprinting
Galena, Illinois
Designed custom graphics for apparel and promotional materials across various campaigns.
Developed logos and layouts for product illustrations, company branding, and websites.
Utilized Adobe Creative Suite to produce high-quality visual content consistently.
Collaborated with clients to clarify design requirements and preferences, ensuring alignment with project goals.