DALE WILLIAM HARVEY
The Old Spaghetti Factory International Inc.
Orangevale,California
1
Certification
13
years of professional experience
A passionate professional dining services expert with extensive experience in delivering exceptional guest experiences. Skilled in table service, menu knowledge, and maintaining a welcoming environment. Strong focus on teamwork and adaptability ensures smooth operations and high customer satisfaction. Known for reliability, effective communication, and positive attitude in fast-paced settings.
Work History
Dining Room Server
6 Months- Deliver exceptional customer service in high volume dining environment, enhancing guest satisfaction.
- Manage multiple tables simultaneously, prioritizing tasks to maintain workflow efficiency.
- Adhere to restaurant protocols and service standards, fostering teamwork and communication.
SERVER/ BARTENDER
2 Years 2 Months- Helped open new restaurant and establish protocols and procedures for continued success.
- Provided exceptional customer service in high-volume dining environment.
- Prepared and mixed beverages according to established recipes and customer preferences.
Dining Room Server
6 Months- Provide superlative service in a fast-paced, high stress environment.
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Event Captain / Dining Room Server
7 Years 4 Months- Coordinated catering and back of house operations, executing seamless events from setup to breakdown.
- Performed as main point of contact for clients and vendors during events.
- Promoted excellent service to customers, contributing to increased membership through enthusiastic engagement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing membership.
- Trained new hires for event-specific functions, ensuring understanding of associated processes and procedures.
- Provided exceptional service to all members and guests during events.
Event Captain
2 Years 1 Month- Delegation, prioritizing and management of event schedules and logistics to ensure smooth execution..
- Coordinated with kitchen on delivery, timing and service style of food.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Established new buffet setup including risers and clouding to improve aesthetics.
- Introduced a plethora of napkin folds to ensure choice.
Education
Associate of Arts - Business
High School Diploma
Skills
Wine and table service
Food plating
Service management
Event planning
Customer service focus
Strong sense of urgency
Problem solving
Punctual & Passionate
Certification
RBS server ID: 312734456
Food handlers: 83163318
Timeline
Dining Room Server
The Old Spaghetti Factory International Inc.
04.2026 - CurrentRead More
SERVER/ BARTENDER
FOURK KITCHEN/ SETTE PASTA HOUSE
07.2023 - 09.2025Read More
Dining Room Server
The Kitchen
10.2022 - 04.2023Read More
Event Captain / Dining Room Server
Winchester Country Club
05.2015 - 09.2022Read More
Event Captain
The Ridge Golf Club
04.2013 - 05.2015Read More
Folsom High School
High School Diploma
Read More
Folsom Lake College
Associate of Arts from Business
Read More