Dale Henry Jr.
Columbus
Summary
Dynamic Operations Manager with a proven track record in optimizing workflows and enhancing service delivery. Successfully increased departmental efficiency by 40% while fostering a culture of employee engagement and safety through effective leadership.
Overview
30
30
years of professional experience
Work History
Operations Manager
Crane Worldwide Logistics
Lockbourne
12.2025 - 03.2026
- Coordinated supply chain activities that enhanced service delivery, ensuring timely fulfillment of customer orders.
- Implemented process improvements that streamlined workflow efficiency, reducing delays in operations.
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards across operations.
- Oversaw inventory management and ensured stock accuracy.
- Trained staff on operational best practices and safety protocols.
- Collaborated with cross-functional teams to optimize logistics solutions.
- Developed and maintained strong relationships with key stakeholders.
- Monitored performance metrics to ensure compliance with industry standards.
Operations Supervisor
Kuehne + Nagel
West Jefferson
12.2024 - 12.2025
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and delivered constructive feedback to enhance skills.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with departments to align efforts with organizational goals.
- Facilitated regular meetings with staff to address issues and gather feedback.
- Developed strong relationships with customers through excellent customer service practices.
Operations Supervisor
DB Schenker
Columbus
06.2024 - 11.2024
- Oversees all Builds Dept. supervisors.
- Supervises and coordinates activities of Builds dept. supervisors, Builds dept. material handlers, Builds dept. team leads, workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies.
- Schedules material, training, and readiness for Builds team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds.
- Forecasts and schedules all Builds dept. activity with client, and other supporting contracting agencies.
- Delivered real-time updates to management and clients on work in progress and active work stoppages impacting service level agreements.
- Compiles special or routine reports for all Builds dept. related activity for management regarding financial or operational matters of assigned area and multiple shifts.
- Primary Escalation point for any damage, quality, safety, or performance related issues within the Builds Dept.
- Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates.
- Oversees, organizes, and coordinates annual inventory process.
- Analyzed delivery and shipment history to identify and resolve discrepancies between stock control records and inventory, ensuring accurate and up-to-date stock records.
- Ensures adequate safety measures are followed to protect client property and personnel.
- Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity.
- Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.
- Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures.
- Ensures standardization of all Builds dept. activities and daily operations.
Operations Supervisor
GEODIS / DSW - E-Commerce
06.2017 - 12.2023
- Oversees and coordinates warehouse activities such as shipping and receiving, maintaining an open dialogue with customers.
- Supervised staff and coordinated order fulfillment and inventory management efforts.
- Prepared work schedules and reacted quickly and effectively regarding unexpected labor needs.
- Provided leadership skills to drive results.
- Fostered employee engagement through initiatives and recognition.
- Engaged in continuous improvement projects to optimize operational processes.
- Improved the overall RSR /Put Away department by 40% since starting- currently running at 110%.
- Certification on PIT Equipment up to 100% for all teammates in the department.
- Supervised Floor Safety Project.
- Completed Corporate Supervisor Training.
- Currently attending Supervisor University (GEODIS Leadership Training).
- Proficient in both Manhattan & Synapse WMS- both currently used by GEODIS accounts.
- Recognized with Star Award for exceptional contributions.
- Ranked #1 Exempt Employee from Columbus Campus in Learning and Development courses.
- Volunteered at new GEODIS account (Moen) and currently Inbound / Outbound Supervisor and working special projects for Sr. Director.
Operations Manager / Logistics Manager
Ribbon Technology Corporation
Gahanna
07.2015 - 03.2017
- Managed all on-site aspects of logistics, supply chain, and customer delivery operations.
- Achieved consistent on-time delivery and maintained high accuracy in shipments.
- Supervised each stage of the distribution process to maintain on-time, on-budget, and quality standards.
- Coordinated communication with suppliers and origin stations to ensure seamless logistics operations.
- Served as primary contact for customer inquiries and issues.
- Provide shipment information to customers.
- Liaison with different departments within the company to facilitate shipments.
- Provided transportation updates and oversaw billing processes for accuracy.
- Updated daily procedures to enhance operational efficiency and streamline workflow.
- Created standardized templates for all employees at Ribtec to streamline processes.
- Skills Used: Scheduling and planning delivery routes, Analytical and organized in approach, Using Root Cause analysis to identify problems, Comprehensive understanding of management systems, Effectively dealing with conflicting demands, Managing client expectations, Having excellent standards of numeracy, Carrying out quality control audits, Ability to form, train and develop a logistics team, Knowledge of international and domestic shipping programs, Strong, proven negotiation skills, Managing and prioritizing a busy workload, Able to handle customer facing situations, Overseeing the planned maintenance of vehicles, Handling stock control processes, Coordinating the storage of goods, Analyzing networks and systems & implementing new ones, Ability to influence key decision makers and stakeholders.
Shipping / Receiving/Material Handler Specialist
Battelle Memorial Institute
02.2014 - 05.2015
- Managed Enterprise Resource Planning transactions for material receipt, stocking, issue, and shipping.
- Prepares products for shipping and performs routine shipping of products to clients.
- Facilitated receipt and issuance of inbound freight and certified shipping services for Battelle staff and clients at corporate and offsite locations, managing storage of research materials and recycling excess materials through sale, donation, and scrap.
- Identify shipments requiring special storage or handling, receipt and process proper documentation and notify the proper internal staff or departments.
- Unload, sort, and issue USPS mail, air freight, UPS, motor freight and Fedex.
- Kitted job orders and delivered them to manufacturing floor as directed, ensuring timely availability of materials.
- Performs routine inventory cycle counts and inventory counts in support of physical inventories.
- Prioritize workload based on level of business needs and urgency to Battelle staff and clients.
- Process all outbound USPS mail and Classified Documents.
- Coordinate International shipments.
- Completed forklift certification training to operate equipment safely.
- Perform daily visual inspection and perform minor repairs on equipment.
- Identified and separated materials requiring incoming quality inspection to maintain compliance with quality standards.
Warehouse Performance Manager
Simos Solutions
09.2013 - 01.2014
- Directed the work of leads and hourly associates.
- Motivated associates to consistently achieve daily and hourly goals.
- Monitored production every hour of 45-75 employees production.
- Maintained productivity and quality standards.
- Ensured accurate systemic and physical receipt of inbound inventory including documentation of exceptions, record keeping, put away and data entry.
- Coached, trained and developed team through comprehensive training programs, providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance based feedback.
- Conducted training sessions to enhance associate skills, leading to improved retention rates.
- Developed and fostered a culture of safety by monitoring DC safety, physical security, and operational metrics daily, weekly, and monthly.
- Developed and maintained an excellent working relationship with customer management.
Warehouse Supervisor
SBC Logistics
10.2011 - 01.2013
- Facility Manager of storage warehouse for SBC Logistics.
- Managed, trained, and directed warehouse associates and maintenance personnel to ensure efficient operations.
- Established and implemented operational policies and procedures for production, receiving, routing, inventory, and transportation to enhance workflow.
- Implemented new processes to increase efficiencies while reducing costs.
- Maintained warehouse compliance with all state and federal laws, including OSHA.
- Led safety team to ensure compliance with safety protocols.
- Administered company-sponsored safety programs according to best practices.
- Ensured adherence to safety protocols in daily operations.
- Coordination of transportation connected with warehouse shipments.
- Plan daily and weekly production activities.
- Supervised physical inventory.
- Pro-active communication to internal contacts regarding warehouse processes which impact customers and transportation.
- Coordinated training sessions for warehouse associates to improve skills and operational readiness.
- Maintained high standards for the physical condition of the warehouse and equipment.
- Proactively improve employee relations daily.
- Protected sensitive company information in all communications.
- Material Handling Equipment Certified or ability to obtain equipment certification.
- 10 Hour safety OSHA certified.
Warehouse Lead
SBC Logistics
04.2011 - 10.2011
- Managed shipping and receiving processes, ensuring timely delivery of goods.
- Organized inbound and outbound trailers for efficient logistics operations.
- Executed loading and unloading of merchandise, maintaining safety and accuracy.
- Monitor production for 45 associates.
- Directed workflow to optimize efficiency.
- Coordinate with inside sales for outbound deliveries.
Logistics Manager/ Warehouse
Precision Tool Service
10.2007 - 08.2009
- Set up daily import/export shipments from Japan to the U.S.
- Organized and maintained inventory for efficient warehouse operations.
- Coordinated shipping and receiving of domestic items, sorting for timely delivery to sales reps.
- Oversaw loading and unloading of shipments, ensuring accuracy and safety in warehouse processes.
- UPS/DHL/FEDEX-Domestic and International -Shipped Daily.
- Trained all employees on forklift certification requirements.
- Delivered tools to customers weekly using company car.
- Invoiced over $800,000 monthly.
Production Worker
Armstrong World Industries
04.2007 - 08.2007
- Operated machinery for the production of ceiling tiles and panels.
- Monitored production line for quality control and efficiency standards.
- Assisted in the setup and maintenance of production equipment.
- Managed production processes to maintain smooth operation and minimize downtime.
Loader/Unloader
Crane Plastics
01.2007 - 04.2007
- Operated forklift to efficiently transport goods within warehouse.
Picker
Dole Fresh Vegetables
12.2005 - 01.2007
- Selected fresh produce items based on customer orders and specifications.
- Operated hand-held scanners to track inventory and ensure accuracy.
- Executed loading and unloading of shipments to ensure efficient processing and delivery.
- Maintained cleanliness and organization of work area for safety compliance.
Picker/ Loader
M&M Restaurant & Supply
01.2005 - 09.2005
Probation Officer / Summer Program
Clark County Juvenile Detention Center
Springfield
05.2004 - 11.2004
- Supervised 8-10 teenagers in community projects, fostering teamwork and personal development.
- Coordinated family consultations and courthouse communication for inmate support and rehabilitation.
- Transported juveniles to designated sites, ensuring timely attendance and participation in programs.
Floor Leader/Loader-Forklift
Gordon Food Services
Springfield
03.1999 - 04.2004
- Led team as Floor Leader and supported various departments.
- Load pallets by stock order number on the 28 or 50ft. trucks by forklift.
- Achieved top ranking among 28 packers for accuracy and efficiency.
- Executed accurate packing of products by stock number to ensure order fulfillment.
- Joined a coaching program to enhance skills.
Weapons Specialist
United States Army
Fort Campbell
02.1996 - 02.1999
- Ranked in top 5% of 11 Bravo personnel for outstanding performance.
- Received multiple awards for exemplary service and performance during active duty.
- Led firing squad of 9-10 personnel in successful training exercises.
Education
Mechanical Engineering
Alabama A&M University
Huntsville, AL01-1995
Diploma -
Springfield South High School
Springfield, OH01-1994
Diploma -
Joint Vocational School
Springfield, OH01-1994
Skills
- Supply chain coordination
- Logistics optimization
- Inventory management
- Demand forecasting
- Process improvement
- Cross-functional collaboration
- Customer relationship management
Timeline
Operations Manager
Crane Worldwide Logistics
12.2025 - 03.2026
Operations Supervisor
Kuehne + Nagel
12.2024 - 12.2025
Operations Supervisor
DB Schenker
06.2024 - 11.2024
Operations Supervisor
GEODIS / DSW - E-Commerce
06.2017 - 12.2023
Operations Manager / Logistics Manager
Ribbon Technology Corporation
07.2015 - 03.2017
Shipping / Receiving/Material Handler Specialist
Battelle Memorial Institute
02.2014 - 05.2015
Warehouse Performance Manager
Simos Solutions
09.2013 - 01.2014
Warehouse Supervisor
SBC Logistics
10.2011 - 01.2013
Warehouse Lead
SBC Logistics
04.2011 - 10.2011
Logistics Manager/ Warehouse
Precision Tool Service
10.2007 - 08.2009
Production Worker
Armstrong World Industries
04.2007 - 08.2007
Loader/Unloader
Crane Plastics
01.2007 - 04.2007
Picker
Dole Fresh Vegetables
12.2005 - 01.2007
Picker/ Loader
M&M Restaurant & Supply
01.2005 - 09.2005
Probation Officer / Summer Program
Clark County Juvenile Detention Center
05.2004 - 11.2004
Floor Leader/Loader-Forklift
Gordon Food Services
03.1999 - 04.2004
Weapons Specialist
United States Army
02.1996 - 02.1999
Mechanical Engineering
Alabama A&M University
Diploma -
Springfield South High School
Diploma -
Joint Vocational School