Daleah Perez
Stamford,CT
Summary
Client-focused professional with 4+ years of experience in healthcare and luxury service environments, including dental assisting, treatment coordination, and fine dining hospitality. Proven ability to drive revenue through client education, upselling services, and building strong relationships. Skilled in managing schedules, coordinating patient care, and delivering high-end customer experiences.
Overview
7
7
years of professional experience
Work History
Dental Assistant
dentistry of westchester
White Plains, NY
01.2024 - Current
- Assisted in cosmetic dental procedures, including veneers, teeth whitening, and Invisalign treatments
- Prepared operatories and supported efficient clinical workflow in a fast-paced office setting
- Communicated with patients regarding treatment options and expected results, helping align care with aesthetic goals
- Provided chairside support during procedures while ensuring patient comfort and a positive experience
- Supported a practice offering advanced services, including Botox, laser treatments, and sleep apnea appliances
Bartender
Prime
Stamford, CT
01.2024 - Current
- Delivered fast, high-volume service in a fine dining establishment serving up to 400 covers nightly without compromising quality or attention to detail
- Drove revenue through strategic upselling and curated food and beverage pairings
- Maintained in-depth product knowledge within a seasonally evolving menu, adapting quickly to new offerings and specials
- Managed multiple guests simultaneously while maintaining a calm, controlled, and professional demeanor under pressure
- Built strong client relationships, developing repeat clientele through personalized and attentive service
Dental Assistant
Aspen Dental
Norwalk, CT
01.2023 - 01.2024
- Assisted in advanced dental and surgical procedures, including implants, crown placements and complex extractions
- Managed patient anxiety during procedures, particularly in surgical settings, to maintain comfort and cooperation
- Performed and interpreted diagnostic radiographs, including panoramic, bitewing, and periapical images
- Fabricated temporary crowns and assisted with impressions, model trimming, and digital scanning
- Prepared operatories and instruments to support efficient patient flow across specialties
Dental Assistant → Treatment Coordinator
Dental Care Kids
Stamford, CT
01.2021 - 01.2023
- Managed patient care, clinical support, and administrative responsibilities within a high-volume, multi-specialty pediatric dental practice
- Assisted in a wide range of procedures including fillings, crowns, extractions, and preventative treatments using four-handed dentistry
- Educated patients on oral health, treatment options, and preventative care, improving understanding and long-term outcomes
- Presented treatment plans, including costs and financing options, supporting patient acceptance of recommended care
- Handled patient concerns and questions to maintain efficient patient flow and continuity of care
- Verified and updated patient insurance plans, ensuring accurate coverage and records
Sales & Customer Service Representative
State Farm
New Rochelle, NY
01.2019 - 01.2021
- Obtained New York State Auto and Homeowner insurance license, enabling client consultation and policy sales
- Customized insurance plans based on individual client needs and risk profiles, guiding clients through coverage options
- Generated new business through networking, referrals, and proactive client outreach
- Resolved billing and policy discrepancies while maintaining strong client relationships
- Handled a high volume of client interactions and scheduling in a fast-paced environment
Education
Associate of Science - Math And Science
Westchester Community College
Valhalla, NY05.2021
Skills
Treatment plan presentation and case acceptance
Revenue growth through upselling and client education
Conflict resolution and problem-solving
Attention to detail and treatment accuracy
Team leadership, communication and Staff support
Timeline
Dental Assistant
dentistry of westchester
01.2024 - Current
Bartender
Prime
01.2024 - Current
Dental Assistant
Aspen Dental
01.2023 - 01.2024
Dental Assistant → Treatment Coordinator
Dental Care Kids
01.2021 - 01.2023
Sales & Customer Service Representative
State Farm
01.2019 - 01.2021
Associate of Science - Math And Science
Westchester Community College