DALE HIAPO HENSON
Chandler,Arizona
Summary
Compassionate professional known for delivering quality service that focuses on each customers individuality. Strong background in fostering human connections for patients and caregivers alike. Strong ability to persuade and influence others. Solid ability to analyze and solve problems. Displays advanced interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Strong team player ethics, and willingness to help all reach goals. Over 10 years hands-on experience in sales field. Hardworking, motivated and goal oriented. Demonstrates ability to meet or exceed sales targets. Deep knowledge of customer service standards and procedures.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Behavioral Health Consultant
Henson Holdings
Chandler, AZ
01.2018 - 12.2021
- Created progress reports, assessments and charting within required timeframes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Identified appropriate treatment resources and recommended patients for these services.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Owner/Operator
Henson Family Services
Reno / Las Vegas, NV
03.2017 - 12.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Learned and remained updated on statutory requirements and regulations.
Realtor
Harcourts Real Estate
Reno, Nevada
06.2016 - 12.2019
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Closed 32 transactions in first year as a Realtor
Independent Insurance Agent
Henson Holdings
Sparks, Nevada
01.2011 - 12.2018
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Customize insurance programs to suit individual customers, often covering variety of risks
- Specialized in selling various types of insurance policies as it relates to medicare advantage plans, medicare supplements and final expense plans
- Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Case Manager
Aegis Council, Estate Planning
Reno, NV
01.2007 - 01.2011
- Prepared action plans and schedules to include family budgeting schemes, individual retirement accounts (IRAs), insurance, real estate, or tax-sheltered investment
- Assisted in the implementation of Case plan including but not limited to Estate Planning, Tax Mitigation, Retirement plans and Insurance needs
- Established rapport and maintained contact with contract clients and potential clients
- Prepared paperwork to activate and maintain contract services; oversaw account services through quality checks and other follow-up; identified and resolved client concerns
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained regular contact with clients to inform about transactions and performance.
Sale Representative
Glaxo Smith Kline
Reno, NV
01.1999 - 01.2007
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Reno
Reno, NV12.1990
Skills
- Customer relationships building
- Time management
- New accounts opening
- Multiple priorities handling
- Strong presentation skills
- Outside sales
- Customer care
- Communication
- Health Care System
- Patient Health Information Access
- Time Management
Certification
- First Aid/CPR Certified
Timeline
Behavioral Health Consultant
Henson Holdings
01.2018 - 12.2021
Owner/Operator
Henson Family Services
03.2017 - 12.2021
Realtor
Harcourts Real Estate
06.2016 - 12.2019
Independent Insurance Agent
Henson Holdings
01.2011 - 12.2018
Case Manager
Aegis Council, Estate Planning
01.2007 - 01.2011
Sale Representative
Glaxo Smith Kline
01.1999 - 01.2007
Bachelor of Arts - Criminal Justice
University of Nevada - Reno
Similar Profiles
Michael HensonMichael Henson
Owner at Henson Holdings GroupOwner at Henson Holdings Group
TEE HONG WEITEE HONG WEI
Head Manager at THE HENSON SDN BHDHead Manager at THE HENSON SDN BHD
Owen StaytonOwen Stayton
Recreational Worker at Virgil Henson Activity CenterRecreational Worker at Virgil Henson Activity Center
Grant JappGrant Japp
Non-Destructive Testing Technician at Phoenix National LabsNon-Destructive Testing Technician at Phoenix National Labs
Ivy BellIvy Bell
Crew Member at Cold Stone CreameryCrew Member at Cold Stone Creamery