Guadalupe Cortes-Espinoza
Reading,PA
Summary
Dedicated Community Health Worker with expertise in health education, resource advocacy, and community outreach. Proven ability to improve health outcomes through effective communication and relationship building.
Accomplished health service coordinator skilled in multitasking and customer relationship building. Experienced in conducting health education sessions and facilitating access to community resources, committed to enhancing family well-being and health literacy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Community Health Worker
Berks Community Health Center
1040 Liggett Ave
05.2025 - 11.2025
- Assist Patients and families in accessing and utilizing community resources, including health insurance, housing, food assistance, and social services, often by helping them complete applications
- Assist in patient intake processes, ensuring accurate information collection.
- Conduct community outreach to provide health information and lead health education sessions on topics like nutrition, disease prevention, and healthy behaviors.
- Advocate for the health needs of their community and individuals, and facilitate communication between clients and health care providers
- Provide basic health support. which can include giving first aid, and performing health screenings like blood pressure monitoring, and assisting with simple illness.
Family/Health Service Coordinator
Pathstone Corporation
Reading, PA
05.2023 - 10.2024
- Coordinated and facilitated family support programs, ensuring the needs of families are met.
- Developed and maintained relationships with community organizations to provide resources and referrals for families in need.
- implemented a comprehensive intake process to assess the needs of families and determine appropriate services.
- Conducted home visits to asses living conditions, identify potential risks, and provide guidance on creating a safe environment for children.
- Organized and facilitated parenting workshops on topics, such as child development, discipline strategies, and effective communication and techniques.
- Assisted families in accessing financial assistance programs, including completing applications and advocating on their behalf.
Office Assistance/Customer Service Representative
ABC Multi Service Center
Reading, PA
02.2018 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted Clients with resources in the community
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted clients with Applications that fit their needs.
- Tax Preparer.
- Accounting/ Bookkeeping assistance
- Immigration Consultant
- Payroll Assistant
- Analyzed customer feedback data to inform strategic decisions aimed at improving service quality.
- translated paperwork for clients
Group Leader
Giorgio Mushroom Company
Fleetwood, PA
10.2014 - 01.2017
- Led team in daily operations to ensure efficient production and quality control standards.
- Developed training programs for new employees to enhance skills and operational knowledge.
- Streamlined workflow processes, resulting in improved efficiency across production lines.
- Monitored inventory levels and coordinated supply chain activities to optimize resource allocation.
- Conducted performance evaluations, providing feedback and coaching to improve team productivity.
- Implemented safety protocols, fostering a culture of workplace safety among staff members.
- Collaborated with management to develop strategic plans aimed at increasing market share and profitability.
Education
High School Diploma -
Reading High School
Reading, PASkills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Computer skills
- Customer Relationships Building
- First Aid
- Handling Customer inquiries
- Community Engagement
- Multitasking
- Community-based resources
- Public outreach
- Record Keeping
- Communication skills
- Bilingual in English and Spanish
- Resource advocacy
- Community outreach
Certification
Certified Community Health Worker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Community Health Worker
Berks Community Health Center
05.2025 - 11.2025
Family/Health Service Coordinator
Pathstone Corporation
05.2023 - 10.2024
Office Assistance/Customer Service Representative
ABC Multi Service Center
02.2018 - 03.2023
Group Leader
Giorgio Mushroom Company
10.2014 - 01.2017
High School Diploma -
Reading High School