Graciela Torres
Albany
Summary
Highly disciplined individual with a strong skill set in collecting and verifying patient demographic and insurance information, preparing and maintaining accurate medical records. Proficient in utilizing medical terminology and accurately classifying diagnostic procedures, treatments, and medications. Capable of effectively managing multiple tasks and utilizing electronic medical record systems, while consistently delivering excellent customer service to patients and staff. Committed to adhering to medical records policies and procedures to comply with HIPAA regulations. Dedicated to providing the highest quality care to patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Community Health Worker
Oregon Integrated Health
05.2023 - 06.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Proficient in using Electronic Health Record (EHR) systems and experienced in documenting patient encounters utilizing the SOAP (Subjective, Objective, Assessment, Plan) note method.
- Experienced in scheduling patient appointments and accurately applying ICD-10-CM and CPT codes to ensure proper documentation and billing for patient encounters.
- Contacted medical facilities to verify accepted insurance types and updated Excel database to ensure accurate referral information for providers.
- Tracked and recorded data points related to No-Show Appointments, by hosting a patient focus group.
- Provided coverage for the front desk when the front desk coordinator was out of office.
In Home Caregiver
Visiting Angels Home Care
10.2022 - 04.2023
- Patient Documentation: Gained experience documenting patient care, including detailed notes on conditions, treatments, and progress, which aligns with the accurate recording required for medical coding.
- Understanding of Medical Terminology: Developed a strong foundation in medical terminology while assisting with patient care, facilitating the accurate application of ICD-10-CM and CPT codes for diagnoses and procedures.
- Attention to Detail: Provided personalized care by following specific treatment plans and accurately tracking patient data, ensuring that the correct codes are assigned to each service rendered.
- Collaboration with Healthcare Providers: Worked closely with healthcare teams, including doctors and nurses, to ensure that the care provided aligned with medical coding guidelines and insurance requirements.
- Care Plan Development: Assisted in developing and updating care plans based on patient needs, ensuring that all procedures and conditions were properly documented for accurate coding and billing.
Retail Store Associate
Big Lots
10.2019 - 09.2022
- Processed cash and credit payments as a cashier, using point-of-sale (POS) systems
- Collaborated with team members to achieve store sales targets consistently.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
Intern
Children's System of Care
06.2022 - 08.2022
- Assisted the coordinator on research projects that involved talking to multiple organizations throughout the community
- Organized information from meetings by typing up notes and filing them accordingly
- Emailed individuals that my coordinator needed information from relating to a project that was in place to achieve the organization goals
- Had weekly meetings to discuss ideas that could be put into action to achieve goals that correlated to helping certain individuals in the community to achieve success
Education
Bachelor's degree - Public Health- Management and Policy
Oregon State University
Associate in Science (AS) - General Studies
Linn-Benton Community College
Professional Coder And Reimbursement Specialist -
Linn Benton Community College
06.2025
Skills
- Organized and detail oriented
- HIPAA guidelines
- Data collection
- Data entry
- Clinical documentation
- Medical billing and Reimbursement
- Basic medical coding
Certification
- Building a Trauma Informed Community
- Youth Mental Health First Aid Certified
Timeline
Certified Community Health Worker
Oregon Integrated Health
05.2023 - 06.2024
In Home Caregiver
Visiting Angels Home Care
10.2022 - 04.2023
Intern
Children's System of Care
06.2022 - 08.2022
Retail Store Associate
Big Lots
10.2019 - 09.2022
Associate in Science (AS) - General Studies
Linn-Benton Community College
Bachelor's degree - Public Health- Management and Policy
Oregon State University
Professional Coder And Reimbursement Specialist -
Linn Benton Community College
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