Dalemarco Bryant
Taylor
Summary
Professional leader with experience in managing and optimizing team operations. Skilled in logistics, inventory management, and process improvement. Known for fostering collaboration, ensuring reliability, and adapting to changing needs. Strong communicator with focus on achieving tangible results and driving team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Goods Flow Team Lead
IKEA
05.2021 - Current
- Demonstrated excellent leadership qualities by effectively delegating tasks and empowering team members to take ownership of their responsibilities.
- Assisted with new team member training by positively reinforcing successful performance and giving direct feedback.
- Supported resolution of escalating employee issues or concerns.
- Collaborated with other department leads to address cross-functional challenges and develop integrated solutions.
- Assisted in recruiting, hiring and training to develop high performing staff.
- Improved team efficiency by implementing streamlined processes.
Maintenance Crew Member
Mcdonalds
11.2015 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
Goods Flow Coworker
IKEA
10.2019 - 05.2021
- Coordinated cross-functional collaboration between departments to resolve goods flow issues promptly and efficiently.
- Forklift and counterbalance operator
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Customer Service Resolution Specialist
IKEA
07.2018 - 10.2019
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Collaborated with multiple teams to resolve customer complaints and drive customer experience.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Served as an escalation point for challenging cases, helping resolve them quickly and effectively while preserving client relationships.
Customer Service Representative
IKEA Canton
04.2015 - 06.2018
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled thousands of dollars in cash accurately.
Education
GED -
Alpha Technical Institute
Dearborn, MI11.2015
Skills
- Team motivation
- Coaching and Mentoring
- Customer Focus
- Task Delegation
- Heavy Lifting
- Proficient in IKEA programs SAMS, Isell, IPOS, C3web, ASAP, ESCAPE, ISHOP
- Microsoft Office - Word, Powerpoint, Excel
- Punctuality
- Multitasking
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Time Management
Certification
Licensed Forklift and Counterbalance Operator
Timeline
Goods Flow Team Lead
IKEA
05.2021 - Current
Goods Flow Coworker
IKEA
10.2019 - 05.2021
Customer Service Resolution Specialist
IKEA
07.2018 - 10.2019
Maintenance Crew Member
Mcdonalds
11.2015 - Current
Customer Service Representative
IKEA Canton
04.2015 - 06.2018
Licensed Forklift and Counterbalance Operator
GED -
Alpha Technical Institute
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