Dalena Sivilay Nguyen
Princeton,TX
Summary
Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people
Overview
13
13
years of professional experience
4029
4029
years of post-secondary education
Work History
Diet Operator
Children's Health
Dallas, TX
02.2025 - 03.2026
- Processed patient meal orders using electronic diet systems while ensuring compliance with therapeutic diet restrictions
- Communicated with patients to assist with menu selections and improve overall satisfaction
- Assisted in training new staff on operational procedures and safety guidelines
- Verified tray accuracy and coordinated with kitchen staff to ensure timely meal delivery
- Maintained strict adherence to ServSafe and hospital sanitation standards
Intake/Claims Auditor
OrthoMed Anesthesia
Addison, Texas
07.2022 - 10.2024
- Reviewed and audited claims to identify errors or discrepancies in the documentation.
- Scheduling assistance
- Communications with facility/surgeon offices/patients to retrieve necessary information
- Reconciliation of records received vs scheduled cases
- Prioritized daily tasks to complete workloads within department's expected timeframe.
- Assessing quality of records in preparation for Billing
Associate Operations Coordinator
C.H. Robinson
Dallas, TX
06.2021 - 05.2022
- Managing shipment life cycles by creating and activating shipments
- Building and assigning loads
- Scheduling, tracking and tracing orders
- Documenting events
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
Optometric Assistant
Transvision Eye Care
Dallas, TX
12.2017 - 06.2021
- Front Desk Duties (schedule eye appointments, answer telephone)
- Administer eye exams to patients
- Set-up eye exam results ready for Doctor to review with patients
- Insurance Verifications
- File Insurance claims
Customer Service Representative
XPS Solutions
Richardson, TX
01.2016 - 10.2017
- Assisted inbound callers with every aspect of the business with the highest level of customer satisfaction
- Inbound calls received from Medical centers and storage facilities
- Notate action to each call pertaining to the account
Hostess/Cashier
Blue Sushi Sake Grill
Dallas, TX
07.2015 - 03.2016
- Greet guests and patrons personally and on the telephone
- Ensure guests are serviced timely
- Answer incoming phone calls within 2 rings - assist accordingly with inquiries or take out order
- Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
Hostess/Trainer/Cashier
Zhabuki Restaurant
Plano, TX
09.2013 - 07.2015
- Responsible for training hostess/cashiers new hires
- Greet guests and patrons personally and on the telephone
- Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings
- Alerted management of potential or reported customer issues
Education
General Studies -
Richland Community College
Dallas, TXHigh School Diploma -
LV Berkner High School
Richardson, TXSkills
- Call center
- Typing/Data Entry
- Customer Service
- Cash handling
- Customer Focus
- Documentation Skills
- Documentation Review
- Team Collaboration
- Effective customer communication
- Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
Timeline
Diet Operator
Children's Health
02.2025 - 03.2026
Intake/Claims Auditor
OrthoMed Anesthesia
07.2022 - 10.2024
Associate Operations Coordinator
C.H. Robinson
06.2021 - 05.2022
Optometric Assistant
Transvision Eye Care
12.2017 - 06.2021
Customer Service Representative
XPS Solutions
01.2016 - 10.2017
Hostess/Cashier
Blue Sushi Sake Grill
07.2015 - 03.2016
Hostess/Trainer/Cashier
Zhabuki Restaurant
09.2013 - 07.2015
General Studies -
Richland Community College
High School Diploma -
LV Berkner High School