Dalene Paul
Sacramento,CA
Summary
Dedicated and customer-focused professional with extensive experience in delivering exceptional service. Adept at handling customer inquiries, resolving issues efficiently, and ensuring a positive experience at every touchpoint. Strong communication skills and a proactive approach to problem-solving have consistently resulted in high customer satisfaction and loyalty. Passionate about creating meaningful connections and committed to going above and beyond to exceed customer expectations.
Overview
11
11
years of professional experience
Work History
Vendor Validation Specialist
Department Of Developmental Services/ Robert Half
07.2024 - Current
- Supported internal audits by providing necessary documentation related to validation efforts, ensuring compliance with established standards.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Optical Sales Associate
Capital Optometry
10.2020 - 02.2023
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
- Posted and adjusted payments from insurance companies.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Optical Sales Associate
Site For Sore Eyes
08.2016 - 09.2020
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Developed rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
Hostess Manager
Mikuni Japanese Restaurant And Sushi Bar
04.2013 - 07.2016
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Cabin Service Agent
U.S Aviation
03.2013 - 12.2013
- Supported efficient boarding procedures by managing passenger flow at gates, verifying documents, and assisting with seating assignments as needed.
- Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
- Adhered to strict safety guidelines while handling hazardous materials during cabin cleaning procedures.
- Completed thorough post-flight inspections of the cabin area to identify any damages or lost items left behind by passengers.
- Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
Education
Bachelor's Business Management -
University of Phoenix
SacramentoSkills
- Customer Service
- Problem-solving skills
- Medical Administration Specialist
- Quickbooks
- Caregiving
- Data Entry
Timeline
Vendor Validation Specialist
Department Of Developmental Services/ Robert Half
07.2024 - Current
Optical Sales Associate
Capital Optometry
10.2020 - 02.2023
Optical Sales Associate
Site For Sore Eyes
08.2016 - 09.2020
Hostess Manager
Mikuni Japanese Restaurant And Sushi Bar
04.2013 - 07.2016
Cabin Service Agent
U.S Aviation
03.2013 - 12.2013
Bachelor's Business Management -
University of Phoenix
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