Dalerie Lee
Atlanta,GA
Summary
Accomplished Sales Coordinator with reputation for marked increase in sales and savings among companies in Quartz industry. Creative marketing strategist versatile in serving previously untapped sectors. Budget-savvy manager of million dollar accounts critical to organizational health. Hardworking employee enthusiastic about learning Quartz field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Hyundai L&C USA
Atlanta, Georgia
08.2020 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Set up appointments with potential and current customers to promote new products and services.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
Sales Coordinator
Rollins Acceptance Company
Atlanta, GA
04.2019 - 07.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Set up appointments with potential and current customers to promote new products and services.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Customer Service Representative
1st Investors Financial Services
Atlanta, GA
10.2013 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Collections Specialist
Financial Asset Management Systems
Atlanta, GA
01.2008 - 09.2013
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Associate of Science - Science, Technology, And Society
Savannah State University
Savannah, GA06.1997
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
Decatur, GA06.1993
High School Diploma -
Benjamin E. Mays
Atlanta, GA06.1991
Skills
- Financial Forecasting
- Analyzing Profitability
- Delegation and Supervision
- Recruitment and Training
- Computer Proficiency
- Scheduling and Time-Tracking
Timeline
Sales Coordinator
Hyundai L&C USA
08.2020 - Current
Sales Coordinator
Rollins Acceptance Company
04.2019 - 07.2020
Customer Service Representative
1st Investors Financial Services
10.2013 - 03.2019
Collections Specialist
Financial Asset Management Systems
01.2008 - 09.2013
Associate of Science - Science, Technology, And Society
Savannah State University
Associate of Science - Funeral Service And Mortuary Science
Gupton Jones College of Funeral Service
High School Diploma -
Benjamin E. Mays
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