Dales Grampton

Plan and executed games for my members in special Olympics.

• Trained newly hired top talent to fill key positions and maximize productivity.

• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Provided information through narratives on locations throughout Jamaica, relaying lesser-known stories that were well-received.

• Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.

Provided accurate and appropriate information in response to customer inquiries.

• Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Informed guests of spa services, programs and activities over the phone and in person.

• Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.