Dale Ulf Frost
Columbus,GA
Summary
A focused marketing professional who delivers consistent and professional work for every assignment. Offers 7+ years in Insurance industry environments and top-notch abilities with written and oral communication. Trained in Marketing and Business Administration.
Overview
9
9
years of professional experience
Work History
Claims Escalation Coordinator
Aflac
09.2021 - Current
- Resolved 3 to 5 escalated customer complaints and provided a detailed breakdown of benefits and policy provisions
- Provided detailed breakdowns of actions taken by the claims department in response to the Department of Insurance, Better Business Bureau, and upper management inquiries
- Responded to policyholder concerns via letter, phone call, or the preferred source of available communication.
Claims Specialist I, II, and III
Aflac
07.2016 - 09.2021
- Reviewed between 40 and 69 claims daily, making informed decisions based on submitted documentation whilst maintaining a positive quality score
- Communicated directly with policyholders, healthcare providers, agents, and management to gather information to accurately adjudicate claims
- Adhered to Aflac's commitment to policyholders to pay claims both quickly and accurately.
Customer Service Specialist
Mediacom
06.2015 - 07.2016
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Master of Business Administration (M.B.A.) - Business Administration
University of Arizona: Global Campus
Chandler, AZ08.2023
Bachelor of Arts (B.A.) - Public Relations & Marketing
Ashford University
San Diego, CA07.2020
Associate in arts (A.A.) - Journalism
University of Phoenix
Phoenix, AZ09.2016
Skills
- Critical Thinking
- Oral and Written Communication
- Marketing
- Interpersonal Skills
- Problem-solving skills
Timeline
Claims Escalation Coordinator
Aflac
09.2021 - Current
Claims Specialist I, II, and III
Aflac
07.2016 - 09.2021
Customer Service Specialist
Mediacom
06.2015 - 07.2016
Master of Business Administration (M.B.A.) - Business Administration
University of Arizona: Global Campus
Bachelor of Arts (B.A.) - Public Relations & Marketing
Ashford University
Associate in arts (A.A.) - Journalism
University of Phoenix
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